CMDB Engineer

Job Title: CMDB Engineer (ServiceNow) Location: Detroit or Charlotte Long-Term Contract Pay Range: $40-$45/hr Key Responsibilities Design and maintain CMDB data models, CI classes, and relationships aligned with ServiceNow CSDM standards. Implement and manage ServiceNow Discovery, Service Mapping, and integrations to ensure accurate population of configuration items. Configure and maintain Identification and Reconciliation Engine (IRE) rules to ensure CI uniqueness and prevent duplicates. Monitor and improve CMDB data quality including completeness, accuracy, and relationship integrity. Build and maintain service maps linking applications, infrastructure, and supporting components. Develop automation and workflows to keep configuration items updated throughout their lifecycle (provisioning, change, decommissioning). Integrate CMDB with external data sources such as cloud platforms, endpoint tools, and asset systems. Partner with architecture, infrastructure, and application teams to onboard services and establish ownership of configuration data. Create dashboards and reports to track CMDB health, CI coverage, and service mapping progress. Preferred Qualifications 3–6 years’ experience working with ServiceNow CMDB or ITOM. Experience with Discovery, Service Mapping, and CSDM frameworks. Strong understanding of infrastructure components (servers, networks, cloud, applications). Experience with API integrations, data ingestion, and automation in ServiceNow. Ability to troubleshoot data quality issues and CI identification conflicts.What This Role Will Focus On Improved CMDB data accuracy and governance Reliable service dependency mapping Strong foundation for incident, change, and automation capabilitiesDisclaimer: Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment. EEO: We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws. Benefits & Perks: Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc. Pay Disclaimer: The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Pay: $40.00 - $45.00 per hour Benefits: Dental insurance Health insurance Vision insurance Work Location: In person