I&T Infrastructure Director, Global Network & Connectivity Services

The Director, Global Network & Connectivity Services is responsible for defining, evolving, and operationalizing the enterprise strategy for global network and connectivity services in a mission critical, multinational biotech environment.This role owns the vision, operating model, and outcomes for global connectivity platforms—including LAN, WAN, cloud and hybrid networking, firewall, network access control, and voice—ensuring services are secure, resilient, scalable, and tightly aligned to business priorities across R&D, manufacturing, corporate, and commercial environments.As the enterprise leader for global connectivity, this role ensures consistent service delivery, observability, and operational resilience across regions, sites, cloud platforms, and managed service providers. The Director sets standards, establishes governance, builds organizational capability, and partners across Infrastructure, Security, Cloud, and Application teams to reduce risk, simplify the environment, and enable business transformation. Reporting to this position:5-6 direct reports; network and connectivity technical professionals and an offshore managed services teamKey Relationships:Close relationship with Managed Services Providers and Technology Providers Main Responsibilities and Accountabilities: Enterprise & Global Connectivity StrategyDefine and own the global network and connectivity services strategy and operating model, ensuring consistent capabilities, standards, and outcomes across regions.Establish enterprise and regional reference architectures and technology roadmaps that support site operations, cloud platforms, partner connectivity, and mergers and acquisitions.Reduce complexity and technical debt through standardization, simplification, and rationalization of legacy technologies and balance global standardization with regional and regulatory requirementOperational Resilience & Service AssuranceEnsure end-to-end availability, performance, and resilience of global connectivity services supporting regulated manufacturing, R&D, and corporate operations.Own service-level expectations (availability, latency, incident trends) and drive proactive risk mitigation, capacity planning, and failure prevention across all regions.Act as the senior escalation and decision authority for global connectivity incidents impacting business operations.Monitoring, Observability & Enterprise VisibilityDefine and own the global network monitoring and observability strategy, ensuring consistent visibility across on‑prem, cloud, hybrid, and managed service environments.Ensure network telemetry (metrics, logs, events, flows) is integrated with the enterprise monitoring and observability platforms to enable correlated, service-level insights.Use observability to drive proactive detection, faster root cause analysis, and preventative improvement, not just reactive incident response.Security, Risk & CompliancePartner closely with Information Security to ensure network platforms are secure by design, incorporating zero-trust principles, segmentation, and strong access controls.Ensure connectivity services support regulatory and compliance requirements (e.g., GxP, SOX), including audit readiness and traceability.Balance risk tolerance, resiliency, and usability in architectural and operational decisions.Managed Services & Vendor Ecosystem LeadershipDrive the managed service strategy and operating model for network services, including clear accountability, performance measures, and escalation paths.Provide governance and oversight of managed service providers and key technology vendors, ensuring service quality, cost efficiency, and alignment to enterprise standards.Organizational Leadership & Capability BuildingLead and develop a globally distributed Network & Connectivity Services organization with clear roles, service ownership, and accountability.Build capability in platform operations, automation, observability, and service management.Shift teams away from reactive operations and device-centric thinking to the end-to-end services, business outcomes and user experiences they support.Position Qualifications and Experience Requirements: Bachelor’s degree / Master's degree or equivalent experience; education preferably concentrated in IT, Engineering, or Science; ; MBA desirable.12+ years of progressive experience in enterprise IT infrastructure, with significant focus on network and connectivity services.Prior leadership experience managing large-scale network engineering and operations teams, with accountability for strategy, service outcomes, and operational resilienceProven experience designing, operating, and modernizing highly available global or multi-site LAN/WAN/WLAN environments.Hands-on experience with hybrid and cloud connectivity (Azure, AWS or GCP).Experience leading major network transformation initiatives (e.g., SD-WAN, cloud migrations, data center exits).Track record of vendor and carrier management, contract negotiation, lifecycle planning, and cost optimization.Experience operating within regulated enterprise environments.Demonstrated ownership of network service budgets, forecasting, and financial management.Demonstrated ability to define vision, strategy, and operating models for network platforms and services aligned to business priorities.Strategic & Enterprise LeadershipAligns network and connectivity strategy with business goals and digital transformation initiativesAnticipates future connectivity needs and develops scalable, resilient roadmapsOperational ExcellenceEnsures high availability, reliability, and performance of enterprise network servicesDrives disciplined incident, problem, and change management practicesDemonstrates hands‑on leadership as needed to drive timely resolution of complex technical issues and maintain operational stabilitySecurity & Risk AwarenessEmbeds security and resiliency principles into network design and operationsProactively identifies and mitigates operational, security, and vendor risksPeople & Organizational LeadershipBuilds, mentors, and retains high performing engineering and operations teamsEstablishes accountability, performance standards, and development pathwaysStakeholder PartnershipCommunicates complex technical topics effectively to executive and business stakeholdersActs as a trusted advisor across infrastructure, application, and security teamsBuilds strong, trust‑based relationships across teams and stakeholder groups.Change & Program LeadershipSuccessfully leads large-scale transformations with strong governance and change managementBalances innovation, risk, and operational stabilityEnterprise NetworkingLAN, WAN, WLAN, and data center networkingGlobal and multi‑site network design and operationsHigh‑availability and resilient network architecturesCloud & Hybrid ConnectivityHybrid cloud networking (Azure, AWS, GCP)ExpressRoute, Direct Connect, VPN, and peering architecturesCloud network performance and connectivity optimizationNetwork Security & Edge ServicesNetwork security architecture and segmentationZero Trust and SASE networking modelsFirewall and perimeter security technologiesPrisma Access, Zscaler, and Palo Alto Networks product suiteOperations & Service ManagementNetwork operations and reliability managementIncident, problem, and change managementNetwork monitoring, observability, and performance toolsIT service management frameworks (ITIL or equivalent)Vendor & Financial ManagementCarrier, ISP, and network vendor managementContract negotiation and vendor performance oversightBudgeting, forecasting, and total cost of ownership (TCO)Leadership & CommunicationTechnical and executive‑level communicationCross‑functional collaboration and stakeholder engagementHands‑on technical leadership during critical incidentsAbout CSL BehringCSL Behring is a global biotherapeutics leader driven by our promise to save lives. Focused on serving patients’ needs by using the latest technologies, we discover, develop and deliver innovative therapies for people living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. We use three strategic scientific platforms of plasma fractionation, recombinant protein technology, and cell and gene therapy to support continued innovation and continually refine ways in which products can address unmet medical needs and help patients lead full lives.CSL Behring operates one of the world’s largest plasma collection networks, CSL Plasma. Our parent company, CSL, headquartered in Melbourne, Australia, employs 32,000 people, and delivers its lifesaving therapies to people in more than 100 countries.To learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor  visit https://www.csl.com/ and CSL Plasma at https://www.cslplasma.com/. Our BenefitsFor more information on CSL benefits visit How CSL Supports Your Well-being | CSL. You Belong at CSLAt CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. To learn more about inclusion and belonging visit https://www.csl.com/careers/inclusion-and-belonging Equal Opportunity EmployerCSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.