Sr. Risk Manager, Relay Product and Tech

DescriptionRelay Product Excellence's mission is to monitor Transaction Integrity for products supporting Identity Verification, Account Support, and Compliance across Carrier and Driver processes. As the leader of our Safety and Trust Investigations arm, you will have an opportunity to drive innovation at the intersection of risk management, regulatory compliance, and automation-supplementing product teams where automation is yet to be launched or cannot be developed.In this role, you will serve as a subject matter expert and individual contributor responsible for leading complex, end-to-end Safety & Trust investigations, synthesizing findings into executive-ready summaries, and partnering with product, operations, and legal teams to drive meaningful risk mitigation. You will operate with significant autonomy in a highly ambiguous environment, helping shape the future of trust and safety in Amazon's middle-mile network.Why you'll love this role:High visibility: Your investigation summaries will directly inform Director/VP level decisionsReal impact: Your work protects carriers, drivers, customers, and Amazon from fraud, safety violations, and financial harm.Cutting-edge domain: You'll work at the intersection of logistics, fraud detection, identity verification, and operational compliance.Collaborative culture: You'll partner across RPE, Relay Trust, Legal, Loss Prevention, and Operations teams globally.Key areas of ownership:Complex Safety & Trust case investigations across carrier and driver lifecycleRisk identification, triage, and escalation for high-severity incidentsInvestigation summaries and leadership briefings for stakeholders across teamsProcess improvement and SOP development for emerging fraud and safety patternsCross-functional collaboration with product teams to inform automation and detection improvementsKey job responsibilitiesLead complex Safety & Trust investigations end-to-end, including carrier identity fraud, driver safety violations, unauthorized subcontracting, cargo theft, account manipulation, and other modus operandi (MOs) impacting Amazon's middle-mile networkDevelop detailed investigation summaries and briefings for Director-level leadership, clearly articulating risk findings, financial impact, root cause analysis, and recommended mitigation actionsTriage and prioritize incoming Safety & Trust cases based on risk severity (compliance, legal, financial, reputational), ensuring high-impact cases receive appropriate urgency and escalationIdentify patterns and emerging threat vectors across investigation data; synthesize findings into actionable intelligence to inform product roadmaps, enforcement policies, and operational SOPsPartner with Relay Trust product and engineering teams to translate investigation insights into scalable detection and prevention solutions, reducing reliance on manual investigation over timeCollaborate with cross-functional stakeholders including Legal, Loss Prevention (LP), Relay Operations Centre (ROC), Worldwide Operations Security (WWOS), and Finance to drive case resolution and enforcement actionsDevelop and maintain investigation SOPs, playbooks, and documentation to ensure consistency, quality, and scalability of the investigation functionMonitor and audit carrier and driver accounts for compliance with Relay Program Policies; trigger enforcement actions (warnings, suspensions, terminations) based on investigation outcomesSupport false positive/false negative audits to continuously improve the accuracy of automated risk detection models (e.g., Load Risk Classifier, Carrier Trust Index)Represent RPE in cross-functional forums, contributing investigation insights to weekly program reviews, Monthly Business Reviews (MBRs), and OP planning cyclesOperate with high integrity and discretion, handling sensitive and confidential investigation data in compliance with Amazon's data classification and privacy policiesBasic Qualifications5+ years of compliance, audit or risk management experienceBachelor's degree or equivalentExperience conducting complex, end-to-end investigations and producing written investigation summaries or reports for senior stakeholdersExperience working cross-functionally with legal, operations, product, or compliance teams to drive risk mitigation outcomesExperience identifying patterns and root causes in complex, ambiguous problem spacesProficiency in SQL or similar data querying tools for investigation support and data analysisPreferred QualificationsProject Management Professional (PMP) or equivalent certificationMaster's degree or equivalentExperience with open-source intelligence (OSINT) platforms or investigative tools (e.g., Lexis-Nexis, Clear, or equivalent)Certified Fraud Examiner (CFE), Certified Protection Professional (CPP), or equivalent professional certificationExperience working with or supporting automated fraud detection or risk classification systems (e.g., ML models, risk scoring tools)Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.USA, GA, ATLANTA - 121,200.00 - 163,900.00 USD annuallyUSA, GA, Atlanta - 121,200.00 - 163,900.00 USD annuallyUSA, TN, NASHVILLE - 109,000.00 - 155,400.00 USD annuallyUSA, TN, Nashville - 109,000.00 - 155,400.00 USD annuallyUSA, WA, BELLEVUE - 121,200.00 - 163,900.00 USD annuallyUSA, WA, Bellevue - 121,200.00 - 163,900.00 USD annually