Technical Alignment Manager

Job Description At One Step Secure I/T, we deliver managed services and cybersecurity that help businesses run smarter, safer, and more efficiently. We’re a privately-owned company with a team that enjoys what they do — and who they do it with. With an average tenure close to 10 years, we’ve built a culture rooted in trust, integrity, and shared values.If you’re a highly technical, client-focused problem solver who thrives on making technology work better for businesses, this could be the role for you.About the RoleThe IT Systems Alignment (Technical Alignment Manager) is the trusted technical advisor for our clients. You’ll dig deep into their operations, learn how they use technology, and make sure their IT environment is aligned with best practices, industry standards, and compliance requirements.By maintaining a close technical relationship, you’ll be able to:Spot risks and technical gaps before they become problemsRecommend enhancements that improve cybersecurity, performance, and user experienceDrive proactive service and planning that reduces reactive support costsProvide big-company IT solutions to help small businesses succeedThis is a hands-on, proactive role where you’ll work directly with clients, vendors, and teammates to create long-term technical success.What You’ll BringStrong technical troubleshooting and problem-solving skillsAbility to translate IT language into business terms for stakeholders at all levelsDetail-oriented, organized, and proactive mindsetExcellent documentation and communication skillsTeam player with a customer-first attitude (“How can I help? Where do we go from here?”)Ability to manage multiple projects and priorities independentlyCommitment to continuous learning and earning certificationsExperience & Skills7+ years in a technology support environment, with project design and delivery experiencePrior Managed Services Provider (MSP) experience strongly preferredSolid understanding of infrastructure, systems, and networks (hardware/software)Preferred experience with:ConnectWise, LabTechMicrosoft Intune, Microsoft CopilotAzure and AWSWindows Desktop/Server, Mac OSExchange, SQL, SharePoint, Office 365Active Directory, Group PoliciesDNS, VPN, WAN/LAN connectivitySwitches, routers, firewalls, and security solutionsEnterprise backup and business continuity solutionsEducation & CertificationsBachelor’s degree in Computer Science, Engineering, or related IT field preferredProfessional certifications a plus:Microsoft (MCP, MCSA, MCSE)CompTIA (A+, Network+)Cisco CCNAVMware VCPCitrix CCEA/CCIASonicWALL CSSAWork Environment & TravelThis is a travel role — TAMs spend most of their time at client sitesOccasional irregular hours or on-call rotation may be requiredMust be able to lift and set up equipment as neededClean driving record and reliable vehicle requiredEqual Opportunity EmployerOne Step is an Equal Opportunity Employer. The Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, political affiliation, marital status, genetics, protected veteran status, sexual orientation, gender identity or other non-merit factor.