Revenue and Tax specialist IV

JOB About the position Job Appointment: Full Time, RegularWork Schedule: Mon-Fri. 8-5P, alternate schedule may be availableWork Location: Hybrid. Employee will report to 111 SW Columbia St, Portland, Or 97201 for in-person work. Currently, City of Portland employees are required to perform 50% of their work in office. Remote work must be performed within Oregon or Washington. For more information, click here.Benefit: Please check our benefit tab for an overview of benefit for this positionLanguage Pay Premium Eligible: This position may be eligible for Language Pay Differential.Union Representation: This classification is represented by District Council of Trade Unions (DCTU). To view this labor agreement, please click here. Applicants start at the entry salary rate. If you are a DCTU represented employee, see labor agreement for additional information or talk to your union representative. Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. You will need respond to the supplemental questions and attach a resume.Position SummaryThe Revenue Division is seeking two full-time Revenue and Tax Specialist (RTS) IV positions. An RTS IV functions at an advanced level with responsibility for complex customer accounts and tax returns; research; and customer account reviews. All assignments focus on providing quality customer service to taxpayers, businesses, and tax professionals. Duties vary with business and tax cycles. This recruitment may be used fill additional RTS IV positions that become available within the next six months. As a Revenue Tax Specialist IV, you will: Analyze customer accounts and tax returnsIdentify calculation errors and omissionsRespond to written correspondence from taxpayersAnswer taxpayer phone callsCreate correspondence to communicate information in regards to billings, credits/refunds, and taxpayer inquiries.Other duties as assignedHave a question?Contact Information: Loan Tran Polanco, RecruiterBureau of Human ResourcesLoan.Tran@portlandoregon.gov EXAMPLE OF DUTIES The following minimum qualifications are required for this position: Experience reviewing and analyzing tax returns and/or financial documents.Experience explaining complex tax/financial concepts, requirements, and practices.Experience resolving internal and external customer requests while meeting service expectations.Experience using established guidelines to make sound, independent decisions. SUPPLEMENTAL INFORMATION Click here for additional information regarding the following: City of Portland Core ValuesRecruitment Process - Work StatusEqual Employment OpportunityVeteran PreferenceADA, Pregnancy, and Religious Accommodations An Equal Opportunity / Affirmative Action Employer