IT Support Engineer

Lightmatter is leading the revolution in AI data center infrastructure, enabling the next giant leaps in human progress. The company invented the world's first 3D-stacked photonics engine, Passage™, capable of connecting thousands to millions of processors at the speed of light in extreme-scale data centers for the most advanced AI and HPC workloads.Lightmatter raised $400 million in its Series D round, reaching a valuation of $4.4 billion. We will continue to accelerate the development of data center photonics and grow every department at Lightmatter!If you're passionate about tackling complex challenges, making an impact, and being an expert in your craft, join our team of brilliant scientists, engineers, and accomplished industry leaders.Lightmatter is (re)inventing the future of computing with light!We're looking for an IT Support Engineer to join our User Services team in Mountain View. You'll be the go-to technical resource for our employees, handling everything from daily support tickets to managing our cloud infrastructure and endpoint procurement. This is a hands-on role where you'll split your time between helping users solve immediate problems and maintaining the systems that keep our company running smoothly.You'll work closely with our Head of User Services and be a key player in ensuring our team has the technology and support they need to build the future of computing with light. This position requires onsite presence five days per week.ResponsibilitiesProvide technical support for Mac and Windows users, both in-office and remoteManage and resolve escalated tickets through our help desk systemTroubleshoot networking issues including DHCP, DNS, VLANs, and basic routingAdminister cloud platforms like Google Workspace, Office 365, Azure, Slack, and OktaHandle procurement, setup, and deployment of laptops and workstations for new hires and replacements, including MDM enrollment and configurationMaintain and troubleshoot conference rooms and AV equipmentManage onboarding and offboarding processes, getting new users up and running quicklyTrack IT assets and keep our inventory system accurateCreate and maintain documentation for support processes and internal knowledge basePartner with IT team members on larger projects and organization-wide technology rolloutsTrain users on security best practices and new technologyQualificationsAt least 5 years of hands-on IT support experience in fast-paced environmentsExperience deploying and configuring new tools and systems for large user basesStrong troubleshooting skills across Mac and Windows platformsExperience with Google Workspace, Office 365, and Slack administrationWorking knowledge of networking fundamentals and basic network troubleshootingFamiliarity with identity management systems like OktaExperience with cloud platforms (Azure, AWS, or GCP)Strong organizational skills and ability to juggle multiple prioritiesProven track record of taking ownership and driving issues to resolutionPreferred QualificationsITIL 4 foundation or familiarity with ITIL best practicesScripting experience with PowerShell, Bash, or PythonExperience with mobile device management platforms (Intune, Kandji, Jamf)IT certifications (CompTIA A, Network, Microsoft certifications)Experience supporting engineering or research teamsExcellent communication skills—you can explain technical issues to anyoneBA Degree in Computer Science or related fieldWe offer competitive compensation. The base salary range for this role determined based on location, experience, educational background, and market data.Salary Range: total compensation goes beyond base salary, it also includes a new hire equity grant, annual performance-based equity, and other rewards that recognize your impact and contribution.: $93,000 USD – $100,000 USDBenefitsComprehensive Health Care Plan (Medical, Dental & Vision)Retirement Savings Matching ProgramLife Insurance (Basic, Voluntary & AD&D)Generous Time Off (Vacation, Sick & Public Holidays)Paid Family LeaveShort Term & Long Term DisabilityTraining & DevelopmentCommuter BenefitsFlexible, hybrid workplace modelEquity grants (applicable to full-time employees)Benefits eligibility may vary depending on your employment status and location. Lightmatter recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.Export ControlCandidates should have capacity to comply with the federally mandated requirements of U.S. export control laws.J-18808-Ljbffr