Help Desk Supervisor/Sr. User Trainer

A government client of ours is seeking a Help Desk Supervisor to join their dynamic team.Primary Responsibilities:Provide on-site technical resource/support who should be comfortable with making visually appealingand data-accurate updates to a public facing website.Quick learner who is willing to learn new data management systems in order to provide high-levelsupport, as well as day-to-day management.Create, modify and run daily, weekly, monthly and quarterly reports, as requested.Provide technical support to new and current users of the internal database system.Assist in testing database functionality following upgrades or fixes.Make updates to website based on specific data points at regular intervals.Provide technical support to office staff as necessary, to include interaction with Department technicalstaff, ordinary maintenance of office technical equipment, and routine troubleshooting.Candidate should be mindful of principles of cybersecurity, data protection, and privacy in all workassignments.Basic Qualifications:Excellent written and oral communication skills.Strong skills in commonly used software, such as Microsoft Office Suite with emphasis on Excel, Wordand PowerPoint.Familiarity using Drupal, TEAMS or TEAMS Apps.Experience with SharePoint (Administrative Role)Bachelor's degree (or equivalent) and 2+ years of experience providing direct end-user support for theapplications being supported, including both telephone support and on-site assistance to users, ispreferred.At least one year teaching/training experience involving computer applications, preferably database,imaging, or other automated litigation support applications preferred.Must have hands-on familiarity with the network, telecommunications, and operating systemsenvironment of the applications being supported.Should be an expert user of the Government's word processing, spreadsheet, and email systems.Must be a U.S. Citizen and able to obtain a Public Trust clearance.Marathon TS is committed to the development of a creative, diverse and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Marathon TS will be based on merit, qualifications, and abilities. Marathon TS does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age or any other characteristic protected by law (referred to as "protected status").