Development Manager – Customer Engagement Systems (Voice, SMS, Lifecycle)

On-Site – Tampa, FLAbout Symple Lending Symple Lending is a fast-growing fintech company transforming the consumer lending experience through technology, data, and high-performance marketing. We operate a high-volume acquisition engine and are building the infrastructure that powers real-time decisioning, lead routing, and customer engagement across multiple channels.Our environment is fast-paced, execution-driven, and focused on measurable outcomes. We prioritize builders—people who take ownership, move quickly, and solve problems at the system level.About the RoleWe are hiring a hands-on engineering leader to own and scale our customer engagement systems across voice, SMS, and lifecycle channels.This role sits at the intersection of engineering, sales, and marketing, with direct ownership over the systems that drive speed-to-lead, contact rates, and conversion performance .You will lead a small team while remaining deeply involved in system design, integrations, and real-time decisioning. This is a high-impact role where performance improvements directly translate to revenue.What You'll Do Lead engineering for voice, SMS, and lifecycle engagement systemsDesign and optimize speed-to-lead, call routing, and contact strategiesBuild and scale: Outbound dialing systemsSMS workflows and messaging logicReal-time engagement and routing systemsIntegrate with platforms such as: TwilioDialpadSalesMessageOther telephony and messaging toolsPartner closely with Sales and Marketing to improve conversion outcomesOwn system performance including: UptimeReliabilityObservability and monitoringContinuously identify bottlenecks and implement improvements in engagement flowsWhat We're Looking For Strong hands-on engineering experience (APIs, AWS, event-driven systems)Experience working with: Voice / telephony systemsSMS platforms and messaging workflowsOutbound sales or lead nurturing systemsFamiliarity with high-volume contact center or outreach environmentsProven ability to improve: Speed-to-contactEngagement ratesConversion performancePrior experience leading or mentoring engineersAbility to operate in a fast-moving, performance-driven environmentSuccess Metrics Faster speed-to-lead and response timesIncreased contact and engagement ratesImproved call and SMS conversion performanceReliable, scalable customer engagement infrastructureCompensation & Benefits Competitive base salary + performance bonusComprehensive health, dental, and vision coverage401(k) with company matchPaid time off and holidaysOn-site, collaborative work environment in TampaOpportunity to work on high-impact systems tied directly to revenuePowered by JazzHR