French Bilingual Product Quality Assurance Agent (Remote - Alabama)

Location: Remote – Alabama residents About the Role Are you fluent in French and have a good ear for understanding Québécois French? This remote French Bilingual Product Quality Assurance Agent position at Morley lets you use your language and computer skills while working from home. What to Expect As a remote agent, you will be in contact with our dealership partners, documenting information while providing excellent customer service in French and English. You will help our client maintain strong relationships by resolving issues promptly. No automotive experience required. Benefits Work from home with regular connection to teammates No weekends Paid training Equipment provided Benefits available Professional development and growth opportunities What You'll Do Receive calls from French-speaking dealers Gather and document information in English Effectively and efficiently deliver resolutions in French using defined processes and applications Meet quality and productivity targets by Having a good understanding of project operations and workflow processes Delivering services that meet those goals Offer timely and accurate solutions through inbound and outbound conversations (phone calls, chats, emails, and other communications) while keeping a positive and upbeat attitude Required Skills Strong computer navigation and typing skills Extensive customer service skills (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) A positive, self-starter attitude with a solid work ethic and meticulous attention to detail Excellent interpersonal and listening skills Nice to Have Associate degree Eligibility Requirements Fluent in speaking, reading and writing French and understanding the Québécois French dialect (you'll take a French fluency test) High school diploma or equivalent Proven success in a relevant/related position for one or more year Call center experience One or more years of customer service experience Remote Work Requirements Alabama resident Secluded and distraction-free work environment Required internet setup High-speed internet delivered through a wired provider (cable or fiber) Computer must be physically connected to your modem/router using an Ethernet cable Wireless, 5G and satellite connections are not supported Work Schedule Monday – Friday (no weekends) 8 a.m. – 6 p.m. Central time (9 a.m. – 7 p.m. Eastern time) E-Verify Notice Morley utilizes E-Verify during onboarding for all hires. Learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo. EEO Statement Morley is an Equal Opportunity Employer and promotes a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need assistance during the application process, contact talentacquisition@morleynet.com. J-18808-Ljbffr