Genesys Business Analyst

Genesys Business AnalystHartford, CT, Springfield, MA or Boston, MALead call driver analysis, identify high-volume intents, design call deflection strategy, define self-service roadmap, run CX workshops, align transformation outcomes with business KPIs (AHT, FCR, CSAT), recommend process simplification, and drive value realizationCX strategy, process optimization, contact center analytics, Genesys Cloud, stakeholder management