Product Manager, Merchant Experience

Reports to: Head of ProductFLSA Status: ExemptAbout UsWe have been recognized as one of Built In Chicago’s Best Startups to Work for in 2026!Aeropay is a financial technology company modernizing money movement with pay by bank solutions. Headquartered in Chicago and backed by leading investors, Aeropay enables businesses to accept compliant, cashless payments through direct bank-to-bank (ACH) transfers, eliminating card fees and outdated payment rails. Powering online checkouts, in-store transactions and embedded payments, Aeropay’s flexible APIs and integrations are built on a secure and scalable infrastructure with compliance at the core. In industries where risk mitigation and user experience matter most, our platform gives our partners a faster, safer and more intuitive way to pay.Aeropay is redefining what it means to pay—and get paid—by bank.Position OverviewIn this role, you’ll be responsible for defining and executing on product strategy for key merchant-facing experiences across the Aeropay platform. You’ll work cross-functionally to deliver impactful features and workflows that improve ease of use, drive adoption and create more value for our merchants, partners and end users.This role will play an important part in shaping the future of the merchant experience at Aeropay, with a strong focus on usability, workflow optimization and emerging analytics capabilities. You’ll partner closely with Engineering, Design, Revenue and Business Operations to ship high-quality solutions that support growth and scale across the Aeropay ecosystem.Key ResponsibilitiesProduct Strategy & Roadmapping:Define and maintain the product roadmap in alignment with company goals and evolving merchant needsPrioritize features and enhancements based on customer feedback, business impact and technical feasibilityHelp shape the future of merchant-facing workflows and analytics-related product experiencesCross-Functional CollaborationWork closely with Engineering, Design, Revenue and Business Operations throughout the product lifecycleEnsure stakeholders are aligned and informed on product decisions and timelinesRequirements & ExecutionTranslate product vision into clear, actionable requirements and user storiesLead sprint planning, backlog grooming and other agile ceremonies as neededCustomer & Market InsightGather and analyze customer feedback to validate problems and inform solutionsConduct market research to identify trends and opportunities for innovationPerformance & IterationTrack key metrics to evaluate product success and areas for improvementIterate on existing features to drive adoption, engagement and valueQualifications5+ years of product management experience, ideally in a B2B, merchant-facing or customer experience-focused product environmentExperience with API-based or platform products Strong technical fluency — you’re comfortable discussing architecture and tradeoffs with engineersExcellent communication and stakeholder management skillsA problem-solver mindset with a bias toward actionExperience working in agile teams and with tools like Jira, Figma or similarComfortable managing competing priorities and ambiguityPassion for building great products and improving customer outcomesCompensation & BenefitsThis role is expected to be in office at Aeropay’s downtown Chicago HQ weekly from Monday through ThursdaySalary Range: $100K - $130K base salary (DOE)Benefits Offered:Comprehensive Medical, Dental & Vision CoverageMaternity/Paternity Leave401(k) Employer MatchFlexible PTONOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.Aeropay is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation and the overall success of our business. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, parental status, genetic history, political affiliation or any other status protected by the laws or regulations in the locations in which we operate.CompensationThe base pay range for this role is $100,000 – $130,000 per year.