Customer Engagement Specialist

What if you were the reason someone finally moved forward with their dream home project?At Bordner Home Improvement, our Customer Engagement Specialists don't just answer calls - they create momentum. You'll be one of the first real connections homeowners have with our company, building trust, uncovering needs, and setting the stage for life-changing home improvements.If you're energized by conversations, naturally persuasive, and customer service–centric with a sales mindset - this is where you turn that into a career.What You'll DoConnect with homeowners and turn interest into action Build quick rapport, understand needs, and create excitement around their project Set high-quality appointments for our Design Consultants Manage conversations across phone, text, email, and CRM Collaborate with a team that thrives on energy, accountability, and results What Makes You a Great FitYou're a natural communicator - people trust you quickly You know how to guide a conversation without sounding scripted You're competitive, self-motivated, and driven to hit goals You're quick-witted and can think on your feet while building trust fast You stay organized in a fast-paced environment You're independent, but team-oriented You're comfortable with change and adapt quickly You take pride in doing things the right way - and documenting them clearly Bonus if you've done inside sales or high-volume customer interaction.Growth & Advancement We are a growing company with potential for future advancement.This Role Is NOT For You IfYou sound like a robot You prefer scripts over real conversations You're uncomfortable with performance expectations What You'll Get$18/hour base + performance bonuses & commission (Top performers make $55K+ per year)Full benefits (Health, Dental, Vision) 401(k) with company match Paid Time Off + Sick Leave Ongoing training and career development A team environment that pushes you to improve and succeed ScheduleFull-time (40 hours/week) Saturdays are rotated