Client Support Representative

Job Description: You will be working to ensure that our Clients can successfully use our software system on an immediate basisYou will be able to work in partnership with Clients to help answer system and workflow questions and assist Clients in achieving their goals within the systemYou will be responsible for researching potential issues reported, and providing quick and thorough responsesWorking with our Account Representatives, Business Analysts, and Developers alike, you will be applying your knowledge of the system and our customers' needs and operations to provide personal, exemplary customer serviceRequirements: 1+ years' experience in a related roleBachelor's degree preferred (in a related field)Understanding of business requirements and the ability to translate these into functional and efficient support for ClientsDemonstrate a Customer Service focus and attitude, and good interpersonal skills while maintaining professionalismSelf-starter with ambition who wants to help grow the company and eventually be considered for an Account Manager or Department Manager roleComputer and software savvy: familiarity with multiple programs, browsers, recording and screen sharing tools, etc.Exceptional written and verbal communication skillsAttention to detail; willingness to wear multiple hatsExtreme discipline in working in a telecommuting environment; ability to work independently in an effective and productive mannerBenefits: Exemplary customer service to Clients via phone and emailCreate video and wiki materials to aid in the support of all ClientsCreate and release standard and custom Document Form and Session Note Templates to aid in the support of all ClientsProvide and solicit User feedback for new features of the systemAssist in training new staff members