Customer Representative

Thrive Point Inc. is a growing customer relations and business development firm seeking a friendly and service-oriented Customer Representative to support our partnership with AT&T Business. In this role, you'll work directly with local businesses throughout the Fresno area, helping them navigate communication solutions, answering questions, and ensuring they receive the support they need to make informed decisions. As a Customer Representative, you'll serve as a trusted point of contact for business clients by providing exceptional customer service and educating them on AT&T Business products and services. Through hands-on training and ongoing mentorship, you'll develop valuable skills in customer relations, business communications, and account support while working in a collaborative, people-focused environment. Responsibilities of a Customer Representative Meet with business clients to understand their communication needs and provide personalized service Educate customers on AT&T Business products, wireless solutions, and connectivity services Answer questions regarding available plans, features, pricing, and service options Guide clients through account setup, service updates, and enrollment processes Build lasting relationships by delivering professional, responsive, and customer-focused support Maintain accurate customer records and document client interactions Collaborate with team members to ensure a seamless customer experience from the initial consultation through account activation Stay informed on AT&T Business products and promotions to provide accurate and helpful information Represent Thrive Point Inc. and AT&T Business with professionalism and integrity during every customer interaction Qualifications of a Customer Representative High school diploma or equivalent preferred Excellent communication and interpersonal skills Passion for helping customers and creating positive client experiences Interest in customer service, account management, business relations, or client support Strong organizational skills with attention to detail Ability to problem-solve and remain professional in a fast-paced environment Team-oriented with a positive attitude and willingness to learn Previous experience in customer service, hospitality, retail, or client-facing roles is a plus but not required At Thrive Point Inc., we believe exceptional customer service is the foundation of lasting business relationships. As a Customer Representative, you'll receive comprehensive training, ongoing coaching, and opportunities for career growth while helping businesses stay connected through trusted AT&T Business solutions. Pay: $950.00 - $1,500.00 per week Work Location: In person