Game Facilitator (Store Associate)

#EnterTheGameActivate is a technology company building interactive gaming facilities across US, Canada, and into global markets. We take entertainment into the future by fusing technology and physical activity to create live-action gaming experiences. To learn more about us, click here and follow us on Instagram and Facebook @activategames.Position Overview:The key aspects of this position involve facilitation of the games, assisting customers at check-in, and ongoing upkeep of games and the facility. This job is dependent on an individual's ability to thrive in a fast-paced work environment and confidence in social situations. This is a part-time position, located at our New Store, 5564 S. Redwood Rd., Taylorsville, UT. 84123The Duties and Responsibilities:Game FacilitationBe professional in thought, language, and actionExemplify excellence in facilitation, giving customers a great experienceBrief new groups thoroughly but concisely prior to the start of their experienceObserve customers in the gaming area and provide an explanation, if necessaryParticipating with customers in games if needed to ensure customers have an excellent experienceMonitor and be attentive to game play, giving timely aid as necessaryHandling any malfunctions with support of the Team LeadsMaintain a clean and comfortable work environmentCheck-In FacilitationWarmly greet customers when entering or leaving establishmentVerify appointment times and explain the check-in processHandle cash, debit, credit, or gift card transactions with customersIssue receipts, and wristbandsAnswer customer inquiries and involve a Team Lead if the answer is not sufficientMaintenance and InventoryCleaning facility and washrooms as needed: dusting, vacuuming, using cleaning supplies, etc.Painting around the main facility, as neededAiding Team Lead in checking inventory of merchandiseResetting and disinfecting wristbandsCleaning and disinfecting available lockers and loungeNotifying Team Leads immediately of game failures or malfunctionsTouching up equipment; gluing props, and other unskilled tasksThe Qualifications:1 year of customer service experience is considered an assetMust be flexible and available to work evenings, weekends, and holidaysStrong communication skills, multi-tasking, and time management skillsMust be a people person - energetic, friendly and outgoing, with the ability to command attention in a crowd of peopleMust be willing to work various shifts starting as early as 8 am and ending as late as 1 am (leaders will work within given availability)Working EnvironmentCapacity to lift and carry merchandise, supplies and equipment weighing up to a certain limit, as required for stocking shelves, organizing inventory, and completing store taskCapability to bend, stoop, and reach to access merchandise, perform cleaning and maintenance tasks, and ensure the overall presentation and organization of the storeWhile performing the duties of this job, you may be required to sit, stand, walk, reach with your hands and arms, stoop, kneel, crouch, crawl, and communicate with others for long periods of timeMust be capable of lifting weight up to 50 lbs. consistently and standing for extended periods, typically 8 hoursThe Perks:Competitive wageOpportunities for advancementCasual dressFun and dynamic work environmentOn-site parkingSuccessful completion of a criminal record check is a condition of employment for this position.Activate is an equal-opportunity employer. All qualified applicants will be considered for employment. Activate is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation for a protected characteristic, contact hr@playactivate.com, which is an email monitored for this purpose.