Credit & Collections Specialist

Description:About the RoleAbout Esaote North AmericaEsaote North America is a leading provider ofmedical imaging solutions , specializing in ultrasound and MRI technologies. We are a growing organization with a collaborative culture, where employees have the opportunity to make a meaningful impact on both the business and patient care outcomes. Esaote North America is seeking a proactive and results-driven Credit & Collections Specialist to manage accounts receivable, reduce outstanding balances, and protect the companys financial health. This role is primarily responsible for driving collections performance, assessing customer credit risk, and maintaining healthy cash flow. The ideal candidate is persistent, analytical, and relationship-orientedable to balance firm collections practices with strong customer partnerships. This position plays a critical role in minimizing bad debt, improving DSO, and ensuring disciplined credit practices across the organization. This is an individual contributor role. Requirements: Why This Role MattersDirect impact on cash flow and working capital performance Reduces past-due balances and financial risk exposure Strengthens credit discipline and customer accountability Supports scalable growth through effective receivables management Key ResponsibilitiesCollections & Accounts Receivable Management (50%)Lead proactive collection efforts to reduce aging and past-due balances Manage assigned portfolio of accounts and maintain regular customer contact Monitor A/R aging and escalate high-risk accounts as needed Execute dunning strategies, follow-ups, and payment negotiations Partner with Sales and Service teams to resolve disputes impacting payment Maintain accurate collection notes and account status updates Credit Management & Risk Assessment (25%)Evaluate customer creditworthiness and recommend credit limits Review financial data, payment history, and external credit reports Approve or hold orders based on risk assessment and company policy Monitor existing accounts for changes in risk profile Support continuous improvement of credit policies and procedures Dispute Resolution & Customer Support (15%)Investigate and resolve billing and service-related disputes Act as a liaison between customers and internal teams Ensure timely resolution of issues delaying payment Maintain strong, professional relationships with customers Cash Application Support & Reporting (10%)Support accurate application of customer payments Track and report on collection performance, aging, and DSO metrics Provide insights to leadership on trends and risk areas QualificationsEducation & ExperienceBachelors degree in Accounting, Finance, or related field preferred 3+ years of experience in credit, collections, or accounts receivable Experience in healthcare, medical device, or B2B environment preferred Technical SkillsProficiency in Microsoft Excel and Office Suite Experience with ERP systems (SAP preferred) Working knowledge of credit practices and A/R processes Core CompetenciesStrong negotiation and follow-up skills Persistence and accountability in collections performance Sound judgment in credit decision-making Excellent communication and relationship management Detail-oriented with strong organizational skills What Success Looks LikeReduction in past-due balances and improved aging profile Measurable improvement in DSO Timely resolution of disputes impacting collections Consistent application of credit policies Strong collaboration with internal teams Work Environment & TravelOnsite role based inFishers, IN- 3 days/week onsite Minimal travel required Equal Opportunity EmployerEsaote North America is an Equal Opportunity Employer committed to fostering an inclusive and diverse workplace. We provide reasonable accommodations in accordance with the ADA. If you want, I can also: PI8cb6538d2903-26289-40323446