Field Service & Installation Technician

About Us:Hefestus USA specializes in advanced automated machinery for the cannabis and food industries. We provide high-level equipment installation, technical support, and customer service to clients across the United States. As we continue to expand, we are looking for a skilled, hands-on technician who takes pride in technical precision and delivering world-class on-site support to our clients.Position Overview:We are seeking an experienced and highly organized Field Service & Installation Technician. This role is for a technical "ace" who thrives on solving complex mechanical puzzles, performing seamless installations, and ensuring our clients' operations run at peak efficiency. The ideal candidate is a proactive troubleshooter who maintains high service standards and represents Hefestus USA with professionalism in the field.What We’re Looking For:Technical Proficiency: Extensive experience in machine installation, maintenance, and field repair.Operational Reliability: Highly organized with the ability to manage tools, parts, and schedules independently.Client-Centric Mindset: Strong communication skills and a professional demeanor when interacting with customers.Multidisciplinary Skillset: A deep understanding of industrial machinery, including automation, electrical systems, pneumatics, and software interfaces.Growth-Oriented: Someone driven to master our specific technology and grow alongside the company.Key Responsibilities:Execution: Lead on-site machine installations, ensuring equipment is calibrated and fully operational.Troubleshooting: Diagnose and repair mechanical, electrical, and software issues both on-site and via remote support.Quality Control: Maintain high operational standards for every service call, ensuring a premium customer experience.Travel: Manage project timelines and logistics for national travel to client sites.Client Training: Educate client operators and maintenance staff on machine use and preventative maintenance.Reporting: Document service visits, provide technical feedback to the engineering team, and maintain accurate parts inventory.Continuous Improvement: Suggest technical refinements to improve machine reliability and service efficiency.Qualifications:Industry Experience: Background in the cannabis, food, packaging, or industrial machinery industries is highly preferred.Technical Mastery: Strong working knowledge of PLCs, electrical schematics, pneumatics, and mechanical assembly.Problem-Solving: Proven ability to troubleshoot complex automated systems under pressure.Communication: Ability to translate technical jargon into clear instructions for clients.Flexibility: Must be willing to travel extensively across the United States.Why Join Hefestus USA?Innovation: Work with cutting-edge automated machinery and industry-leading technology.Autonomy: Manage your own field projects and see your work directly impact client success.Career Pathing: Long-term opportunities to become a technical expert or senior lead as the department scales.Environment: Join a dynamic, fast-paced team that values innovation and technical excellence.Support: A collaborative culture where engineering and management are just a phone call away.