Dispatcher

DescriptionSocket is seeking a skilled Dispatcher to join our team! The primary focus of this role is to ensure field technicians are properly scheduled and provide communications for all customer appointments. Including proactive monitoring of the technicians’ work routes to identify possible late appointments as well as assisting technicians with troubleshooting technical and/or billing issues.This is an in-office position.What We OfferCompetitive compensation401k matchingMedical benefitsDental benefitsVision benefitsFree fiber if available in your areaPrimary ResponsibilitiesEnsure all jobs are assigned accuratelyReview scheduling calendar to anticipate potential problemsCommunicate with field technicians regarding work in their designated areasCancels, reschedules, and reassigns work assignments as neededHandle calls from internal and external customersWork with field manager to schedule vehicle maintenanceThe use of multiple programs and software to complete tasksInteraction with multiple departments to ensure installs happen in a timely mannerBasic troubleshootingRegular reliable attendanceSkillsProficient computer skillsExcellent written and verbal communication skillsMulti-taskingAbility to prioritize tasksFriendly demeanorTelephone handling skillsOther duties as assignedDesirable SkillsReasoning abilityPrevious customer service experienceAbility to accurately follow directionsPunctualityReady to grow your career and make a real impact? Apply now and join Socket’s team of dedicated professionals committed to exceptional service and innovation!