Full Time Spa Manager for a Health Club in USA - United States .

You must be permitted to work in this country.Minimum experience required: over 2 years.Salary: $65,000-75,000 (US)Location: New York, USEssential Qualifications: DegreeStart date: ImmediatelyDetailsCome Join a Great Team! We are a full-service amenity management, consulting, technology, and sta...Come Join a Great Team!We are a full-service amenity management, consulting, technology, and staffing firm headquartered in New York City. We built this company upon our passion for putting the human touch into amenity management. URBN Playground focuses on designing and delivering experiences, lifestyles, and moments that build connection and community – within cities, neighborhoods, and buildings.SPA & AMENITY MANAGER OPPORTUNITY!Starting salary of $65-75k annually, based on experience, with full health benefits packages, paid time off, paid sick time, commuter benefits, and more!What Sets You Apart For This OpportunityYou must have a strong background in the spa industry and massage therapy, embodying the entrepreneurial drive needed to expand and elevate our massage services across our entire portfolio.Your proactive and self-motivated nature shines through your readiness to identify and capitalize on business development and service enhancement opportunities.Your ability to build a client book and your capability to fuel a referral-based business demonstrates your influence and networking skills in the industry.You are preferably a licensed massage therapist or esthetician, and your proficiency in delivering high-quality services is a significant asset.Your Mission As Spa & Amenity ManagerDeliver amazing customer service by having a hospitality-focused, customer-first mindset.Manage the on-site spa, maintain the area, and work with residents to schedule appointments.Supervise and manage spa, front desk, fitness, concierge, pool, package room, and porter team members.Onboard and train team members, and provide ongoing coaching and proactive feedback.Utilize and market the company's app technology to increase customer awareness, usage of our programs, events, and ancillary sales. Coach team members to understand and market the application.Promote and sell amenity memberships, fitness packages, event tickets, and services on the app.Ensure all health and safety procedures are adhered to according to law.Your role is crucial not only in enhancing the lives of the customers within the property, but in improving the attractiveness and value of the property and/or membership packages offered by the property.Be the face of URBN Playground for all customer questions, concerns and needs.You’re Good AtInteracting with peopleGetting things doneNegotiating with and managing people to get things doneScheduling and sending important remindersUsing proprietary technology systems and softwareCustomer service and proactive hospitalityPromoting services and partnershipsCreating and managing budgetsNoticing the little details and taking action to improveUsing sound judgment to make decisions independentlyDealing with challenging situations and responding to emergenciesBeing accountable and taking responsibilityHandling phone calls and emails in a professional and efficient mannerBuilding relationships with and coaching team members to maintain smooth operationsYou NeedA college degree, or equivalent related work experienceSeveral years work experience in spa, amenity management, or hospitality industries, or similarBe able to obtain CPR and First Aid certification within three months of employmentPrior experience in managing people and work schedulesMassage Therapy certification is strongly preferredA great sense of humor and sense of fun!Brownie Points ForPrior experience in marketing or sales-related jobsFamiliar with property manager softwareFitness, pool, or hotel-related certificationAdditional Language SkillsCome join a great team with a great company mission!