Head of Support Quality & QA Programs

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Foster City, CA

April 1st, 2026

A leading software company in Foster City seeks a Support Quality Manager to build and oversee their Support QA program. You'll focus on ensuring high-quality customer experiences by defining quality metrics and leading a team that conducts reviews and performance insights. The role requires strong leadership in support quality management and a solid understanding of customer support processes and tools like Zendesk. This is a full-time position with a hybrid work model including office days. J-18808-Ljbffr

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