Network Engineer

RESPONSIBILITIESNetwork Architecture & EngineeringDesign, implement, and support LAN (Cisco/Aruba), WAN, and WLAN (Aruba) infrastructure across corporate and retail environmentsEngineer and troubleshoot network security systems, including SSL VPN solutions, Palo Alto and Fortinet firewallsProvide end-to-end engineering and support, from end-points to Cloud Data Centers (Azure/OCI/GCP)Ensure network designs comply with security policies and industry best practicesEvaluate new and emerging network security trends, products and technologiesOperations & SupportProvide end-to-end technical support—from endpoints to cloud data centersLead and participate in triage for high-severity incidents (P1/P2), including root cause analysis and post-incident reporting (PIR)Use Automation/Scripting to for troubleshooting and administration of repeated tasksUse Splunk to proactively analyze trends and alert on issuesManage scheduled and emergency maintenance of network infrastructureTroubleshoot WAN/SD-WAN connectivity and performance issues (MPLS, T1, DS3, QoS, etc.)Provide day-to-day support of the LAN (Cisco/Aruba), WAN, and WLAN (Aruba) networkParticipate in oncall rotationCollaboration & DocumentationCollaborate with application owners to support new deployments/enhancements and troubleshoot performance issuesCreate and maintain comprehensive network documentation using tools like Visio, Lucidchart, Jira/Confluence, and SmartSheetProvide detailed project plans and take ownership of project delivery end-to-end (Plan, Build, Run)Communicate clearly with both technical and non-technical stakeholdersWork with application owners on troubleshooting issues, even though it may not be network related issue We’re excited about you if you have:8+ years of overall network technology experience3+ years of experience with networking and security technologies in a retail environment working directly with store cast3+ years’ experience in Layer7 Firewalls (Fortinet, PAN)2+ years hands-on experience with cloud networking (Azure preferred)Aruba wireless experience A MustAruba Clearpass experience is extremely helpful, including 802.1X, Radius, AAA, policy Management,Automation and GenAI experience a big plusIdentify opportunities for automation within software processes, including configuration, backup, and troubleshooting processes using automation and GenaiPrefer some experience in scripting languages (Python, Ansible, PowerShell, or VBScript)Load balancer experience (F5 and other lb technologies)Practical experience interacting with and integrating enterprise Large Language Models (LLMs) via APIs (e.g., OpenAI, Anthropic, Google Gemini, or open-source models).Understanding of prompt engineering, model tuning, and RAG architectures tailored to ingest technical network documentation and system logs.Able to lead P1/P2 triage calls and provide detail Post Incident Report written analysisExperience using tools to gather data to present to manager/leadership:Splunk, Solarwinds, etc…Soft Skills – Verbal and written communication are key attributes to be successful in this positionBe able to business needs and translate technical tasksMust be results orientated, self-motivated and possess high-energyMust be customer-service-minded and tactful when dealing with customers. Ability to establish and maintain effective working relationships with customers, vendors, coworkers, employees and upper managementSelf-starter with a proactive approach—drives improvement without waiting for instruction.