Paperboard Customer Support Specialist

JOB DESCRIPTIONBradford Company is looking for a bright, innovative, and highly motivated Paperboard Customer Support Specialist within a manufacturing environment to support the sales and other internal departments in the areas of design, quoting, sampling, and order entry of Partition Group orders.ESSENTIAL DUTIES AND RESPONSIBILITIESDemonstrate proficiency in various software systems (ERP, Project Management, etc.) used to support inventory control and management, customer information, account creation and maintenance, quote generation, and purchase order entry.Respond to customer inquiries via phone, email, and ERP systems regarding paperboard product specifications, pricing, availability, and order status in a professional manner.Process and manage sales orders from entry to delivery, ensuring accuracy and timely fulfillment.Collaborate with Sales to gather competitive information, develop strategic pricing, and cultivate and grow market share.Demonstrate strong analytical and communication skills to be able to make good business decisions independently.Coordinate with internal departments including production, scheduling, and sales to meet customer expectations, resolve order issues, and execute Partition Group sales strategies.Investigate and resolve customer complaints, returns, or claims in a timely and professional manner.Maintain accurate and up-to-date customer records and order documentation.Support the onboarding process of new customers by guiding them through product options, ordering procedures, and delivery schedules.Provide product knowledge and guidance to customers, including sustainability options, grades, coatings, and weights.Assist in forecasting and inventory planning by communicating customer demand trends and new product/marketing opportunities to internal teams.Identify opportunities for process improvements and work with the team to enhance the overall customer experience.Provide training and technical support for customer support personnel and account managers when necessary.Perform other duties as assigned.EDUCATION and/or EXPERIENCEAssociates Degree; or two or more years related experience and training, or equivalent combination of education and experience.BENEFITSHealth Benefits: medical, dental, and visionWellness ProgramPaid Time Off (PTO)Holiday payCompany 401(k) matchTuition reimbursementCompany-paid short-term and long-term disability