Health Information Systems Manager

Job SummaryThe Health Information Systems Manager is responsible for designing, implementing, and maintaining systems that support data-driven decision-making across enterprise applications. This role analyzes business requirements, develops reporting solutions, and ensures the accuracy and integrity of data used for strategic and operational decisions.The position also oversees system administration functions such as user access management, system performance monitoring, and troubleshooting while ensuring compliance with security policies and regulatory standards. This role plays a critical part in safeguarding sensitive data, enforcing security protocols, and supporting audits to maintain system integrity and compliance.Key ResponsibilitiesElectronic Health Records (EHR) and Health Information Systems ManagementServe as the functional owner and administrator for the organization’s electronic health record (EHR) system and other related applications.Configure, maintain, and optimize system functionality to support operational and program workflows.Manage system security, user access, roles, permissions, and data retention in accordance with privacy and compliance requirements.Coordinate system upgrades, patches, testing, and system deployment activities.Ensure reporting and data processes comply with applicable regulations and standards, including privacy and healthcare data regulations (e.g., HIPAA, HITECH), internal policies, and accreditation requirements.Act as the primary liaison between the organization and system vendors, ensuring effective communication and issue resolution.Complete and maintain relevant system certifications and technical training as required.Clinical Workflow, Data, Forms, and ReportingDesign and maintain system configurations and documentation workflows aligned with quality standards and reporting requirements.Utilize available system functionality to support efficiency and data accuracy, including form building, data exports, dashboard creation, and reporting tools.Develop and maintain custom queries and reports using Structured Query Language (SQL) and other reporting tools.Support business intelligence reporting and dashboard development using modern data visualization platforms.Collaborate with internal teams to ensure data is accurate, complete, and usable for reporting and operational needs.Observe operational workflows when necessary to better understand reporting requirements and system usage.Monitor and audit operational workflows and data quality.Design and conduct validation testing to ensure system deliverables meet defined requirements.Maintain and support legacy systems while assisting with transitions to modern platforms when necessary.Project Management and System SupportLead and manage EHR and information system projects, including implementations, optimizations, and regulatory initiatives.Develop project plans, timelines, and deliverables.Track risks, issues, and project outcomes to ensure successful completion.Develop and deliver training related to system workflows, documentation standards, and system updates.Provide advanced technical support and issue escalation for system-related challenges.Create and maintain documentation, system workflows, and user guides.Coordinate internal and external stakeholders during system migrations or major upgrades.Additional ResponsibilitiesPromote a culture of continuous quality improvement and operational excellence.Perform other duties as assigned.QualificationsEducation & ExperienceBachelor’s degree or equivalent experience required.Minimum of four (4) years of relevant experience in health information systems, data management, or related fields.Technical KnowledgeExperience working with electronic health record (EHR) systems or similar enterprise applications strongly preferred.Proficiency with relational databases and data structures.Ability to write SQL queries and develop reports using database reporting or business intelligence tools.Understanding of systems engineering concepts, testing methodologies, and data modeling techniques.Proficiency with Microsoft Office applications.Preferred ExperienceExperience supporting healthcare, behavioral health, or social service program operations.Experience working with data reporting, dashboards, and analytics platforms.SkillsAbility to work independently with minimal supervision.Strong collaboration and communication skills across technical and operational teams.Strong analytical thinking and problem-solving abilities.Excellent organization and attention to detail.Ability to learn new workflows, processes, and technologies quickly.Strategic thinking and creative problem-solving skills.