Moveworks Solution Architect _Remote work

Moveworks Solution ArchitectRemote workduration: 12 Months +We are seeking an experienced Solutions Architect to lead the decommissioning of our current Moveworks AI platform and the design and delivery of its replacement. This is a high-impact, cross-functional role that sits at the intersection of enterprise architecture, AI/automation strategy, and IT service delivery. You will own the full migration lifecycle — from current-state assessment through to replacement platform launch — working closely with IT, HR, Security, and business stakeholders.Key ResponsibilitiesPlatform Assessment & DecommissioningConduct a comprehensive audit of the existing Moveworks environment, including active use cases, integrations, workflows, bots, knowledge connectors, and user adoption metricsDocument all dependencies across enterprise systems (ITSM, HRIS, SSO, knowledge bases, communication platforms such as Slack or Microsoft Teams)Develop and execute a structured decommissioning plan with minimal disruption to end users and business operationsDefine data retention, archival, and cleanup procedures in alignment with security and compliance requirementsReplacement Solution Design & ArchitectureEvaluate and recommend a replacement AI assistant or enterprise automation platform based on organizational needs, budget, and strategic directionDesign the end-to-end architecture of the replacement solution, including integrations, security model, identity management, and conversational AI capabilitiesDefine parity and enhancement requirements — ensuring the replacement meets or exceeds Moveworks' current functionalityProduce architecture diagrams, technical specifications, and solution design documentationImplementation & DeliveryLead or oversee the build, configuration, and integration of the replacement platformManage vendor relationships, procurement, and contract considerations related to the transitionPartner with IT, HR, and business teams to migrate workflows, knowledge content, and automation use cases to the new platformEstablish testing frameworks, UAT processes, and cutover plansStakeholder Engagement & Change ManagementServe as the primary technical point of contact for all migration-related decisionsCommunicate project status, risks, and milestones to executive sponsors and stakeholdersCollaborate with change management and communications teams to drive user adoption of the new platformDevelop training materials and enablement plans for end users and support staffRequired Qualifications8+ years of experience in enterprise IT architecture, solutions architecture, or a related technical leadership roleHands-on experience with Moveworks, including configuration, integrations, and use case managementStrong knowledge of enterprise AI assistant or automation platforms (e.g., ServiceNow Virtual Agent, Microsoft Copilot, Workato, IBM Watson, or similar)Experience designing and executing platform migrations or decommissioning projects in complex enterprise environmentsProficiency integrating with enterprise systems such as ServiceNow, Workday, Okta, Slack, Microsoft Teams, Confluence, or similarSolid understanding of identity and access management, SSO/SAML, and enterprise security standardsExcellent communication skills — able to translate technical concepts for both technical teams and executive audiencesPreferred QualificationsExperience with conversational AI, NLP platforms, or agentic AI systemsFamiliarity with ITIL frameworks and enterprise service management practicesPrior experience leading vendor evaluation and RFP processesCertifications in cloud platforms (AWS, Azure, GCP) or enterprise architecture frameworks (TOGAF, Zachman)