Sales and Artistry Coordinator - Columbus/Cleveland

The Sales and Artistry Coordinator is responsible for representing the authority in the industry through sales, education and artistry for a large multi-retailer territory. The Sales and Artistry Coordinator is responsible for the effective and efficient operations of the Charlotte Tilbury account in both Department and Specialty stores. An ambassador for the Charlotte Tilbury brand, the Sales and Artistry Coordinator is always reflecting the brand values with the Charlotte Tilbury P's{{{{:}}}} Professional, Proactive, Passionate, Prescriptive, and Potential. The Sales and Artistry Coordinator is responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers. Overseeing the day-to-day operations on counter, the Sales and Artistry coordinator is also responsible for strategizing future needs while executing with excellence{{{{:}}}} sales, brand engagement, merchandising, operations, training, and retail relationships. This role exudes passion and enthusiasm for Charlotte Tilbury to the customer and in store support teams, which results in achievement of overall territory sales and strengthened Brand awareness.Role AccountabilitiesSalesDrive financial results in store to meet and exceed plan including Key Performance Indicators (KPI's) - examples; Mix of Business (MOB), 0 + 12 Budget (Sales Plan), door ranking, and product rankingDetermine individual and team sales targets to meet and exceed planCommunicate agreed targets and work with direct reports to identify and deliver sales objectivesIdentify and execute key and incremental Eventing opportunities to bring Tilbury theater to the in-store experience to drive brand awareness and engagementInspire and motivate CT door teams to drive sales via the "Tilbury Touch" when Sales & Artistry Coordinator is not in doorParticipate in regional meetings, team conference calls and regular touch bases to share best practices and create solutions to address business needsAnalyze business performance and proactively suggest improvement opportunities through artistry, education and operationsResponsible for being a specialist amongst the retail artistry brands, demonstrating an entrepreneurial spirit within the parameters of the company guidelinesThink creatively to ensure business growth year over yearCustomer ServiceLead by example at all times to promote the Tilbury Touch and exceptional customer service to drive brand awareness in doorIdentify ways to improve Charlotte Tilbury service extending through retail employees via in store support, training and eventingManage customer queries, using sound judgement and a goal of achieving positive outcomesWork collaboratively with the Education team to provide continuous, relevant, and effective training and development. This ongoing development should be both internal and external to ensure Charlotte Tilbury standards are achieved in areas of service, artistry and product knowledge. Drive the omni journey by promoting Charlottetilbury.com and our Virtual Services, when appropriate. Proactive use of the Retailer customer database for direct clientele opportunities in the air and on the groundProvide an atmosphere that motivates and inspires MAGIC service, both internally and externallyLead by example through continuously improving and evolving personal artistry skillsPersonally maintain a professional appearance and ensure the team aligns with the CT dress code including both makeup and attireTeam DevelopmentProactively anticipate staffing and support needs for driving salesCreate a positive, cohesive, cooperative team culture in storeFacilitate high impact trainings that include key in-store Retailer trainings (ie{{{{:}}}} Sephora Sales + Training visits / Nordstrom Stay and Play)Create and maintain an atmosphere of open and positive communication, professionalism, and creativity through team meetings, trainings and a collaborative leadership styleRecognize and celebrate great performanceEncourage completion of LMS courses and provide follow-up on retention checksAttend and participate in Seasonal School and partner with Area Trainer on at counter follow-up planAssist Area Trainer with Start of a Dream/CMA new hire onboardingOperationsImplement door development plans and schedule support to address business growth needsEnsure that the counter is ‘customer ready' from open to close of businessMaintain the required inventory levels and accurate stock files; escalate inventory needs as directed by channel to optimize salesSchedule to optimize coverage according to customer flow and business needsControl store expenses (i.e. counter consumables) within budget guidelinesImplement visual merchandising, new launch displays, and collateral placement as directed by the Magic officeMaintain excellent counter hygiene standardsMaintain technology on counter, to include screens, iPad and musicRaise operational and VM issues for resolution in a timely mannerEnsure the timely submission and accuracy of expenses, financial tracking of expenditures and other company owned asset formsAccountable for completing all administrative assignments by their due dateStore and Retail Partner RelationshipsEstablish and develop a cooperative and mutually respectful relationship with the entire store teamMaximize ROI by scheduling time in store during peak business hours, including weekendsBuild relationships that are meaningful through strong communication, reliability, and partnershipMaintain the store standards and policies at all timesProactively suggest win-win opportunities to drive sales within storeReporting Relationships{{{{:}}}} Reporting to the Sales and Artistry ExecutiveLocation{{{{:}}}} Preferably based in the Columbus or Cleveland areaRequirementsKey Selection Criteria{{{{:}}}}2+ years of Beauty industry experience2+ years of Beauty retail managementIntermediate skills in MS Office including MS Word, Excel, and OutlookExcellent numerical and analytical skillsAbility to influence othersExcellent communicator, both written and oralDemonstrated ability in creating sales strategy and consistently achieving sales planDemonstrated success in developing winning teamsMust possess strong strategic thinking and decision-making skillsMust be able to create winning partnerships with retailersBenefitsBase Salary Range{{{{:}}}} $70,000.00 - $73,000.00**Generous staff discount to use on all productsMedical, dental, and vision benefitsCommuter Benefits (Pre-tax)Flex Spending Account (FSA)Employee Assistance Program (EAP)401(k) with Company matchPaid Time OffBirthday PTO