Licensed Call Center Supervisor (TeleSales)

This position will require onsite presence at our facility in Casselberry.The leadership role will also require flexible availability to include evenings and weekends.Position SummaryWe are seeking a results-driven Licensed Supervisor to lead a high-performing team focused on selling Under‑65 insurance products (e.g., ACA/health plans including dental). This role is responsible for driving sales performance, coaching agents, ensuring compliance, and delivering exceptional customer experience.The ideal candidate is a strong people leader with a proven track record in sales, performance management, and coaching within a fast-paced contact center or insurance environment.EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.If you would like to fill out a Voluntary Self-Identification of Disability Form, please visit us at Qualfon.com/join-us - https//qualfon.com/join-us/Key ResponsibilitiesTeam Leadership & DevelopmentLead, coach, and develop a team of insurance sales agents to meet and exceed sales targetsConduct regular 11 coaching sessions, performance reviews, and side-by-side monitoringIdentify skill gaps and implement action plans to improve sales effectivenessFoster a high-energy, accountable, and performance-driven team cultureSales Performance ManagementDrive key performance indicators (KPIs) including conversion rates, revenue, call quality, and complianceMonitor daily, weekly, and month-to-date results and address performance gaps in real timePartner with leadership and client representatives to develop and execute strategies to improve sales outcomesProvide clear directions and expectations around sales goals and productivityOperational OversightEnsure adherence to schedules, attendance policies, and call handling expectationsCollaborate with Workforce Management to maintain proper staffing and coverageSupport new hire onboarding and ongoing training initiativesMaintain accurate reporting and documentation of team performanceCompliance & QualityEnsure all sales activities align with regulatory requirements (e.g., ACA guidelines, HIPAA, etc.)Monitor calls and enforce quality standards, including proper disclosures and documentationAddress compliance issues promptly and implement corrective actions when necessaryStakeholder CollaborationPartner with Quality, Training, and Operations teams to improve processes and agent performanceParticipate in leadership meetings and provide updates on team performance and challengesRequired Skills2-4+ years of experience in insurance sales (health/ACA/Medicare preferred)1-2+ years of supervisory or leadership experience in a call center or sales environmentActive Health Insurance LicenseStrong knowledge of Under‑65 insurance products, enrollment processes, and compliance standardsProven ability to drive results and manage performance in a metrics-driven environmentExcellent communication, coaching, and conflict resolution skillsStrong analytical skills with the ability to interpret performance dataPreferred SkillsExperience managing remote or hybrid teamsFamiliarity with CRM systems (e.g., Salesforce, Verint, Microsoft applications, etc.)What Success Looks LikeConsistently meets or exceeds team sales targetsMaintains high quality and compliance scoresDemonstrates strong agent engagement and low attritionBuilds a pipeline of top-performing agents through coaching and development