Customer Service Associate- Part Time (25 Hours/Week)

Customer Service Associate- Part Time (25 Hours/Week) Customer Service Associate Part Time- 25 Hours/Week Schedule: Monday to Friday- 1pm-6pm Location: Amherst, NY The hourly range for this position starts at $20.00/hour- $21.00/hour, depending on experience, qualifications and location. Final compensation will be determined during the interview process.Position Responsibilities: The ideal candidate brings strong communication skills, and a background in customer service and a passion for helping clients succeed. This individual will assist all customer calls by providing clinical knowledge, determining product needs, entering orders correctly, handling complaints, and successfully connecting the caller to the correct department or person.Essential Functions:Answer incoming telephone calls, transfer calls when necessaryProvide customer needs determination and assist customers with their ordersProvide customer with navigating assistance with Ivoclar.comAssist clinical customers with product usage and offer resolution via E-mail and phonePrepare and enter customer orders. Coordinate literature requests when necessaryProvide support to Clinical Sales and Inside Sales Account Managers by responding to product and/or literature requestsProvide customer assistance in tracking packages, locating or replacing ordersPerform other clerical/administrative duties or assist in special projects as assigned by the Customer Service Management teamYour Qualifications:Previous customer service experience required.Experience in a product- related environment preferred.Strong communication, telephone, computer and data entry skills requiredAbility to work independently, prioritize and multitask in a dynamic environmentERP/CRM/Salesforce experience highly desiredDental Degree or background a plusPhysical Demands:Must be able to sit for up to 8 hours a day, view computer monitor and move about effectively to fulfill the essential functions of the job. Manual dexterity needed for alpha/numerical computer input.Ability to perform filing duties, bend and lift 10-20 lbs.Benefits Offered:Medical planPrescription drug coverageDental planRetirement savings planDisability benefitsFlexible spending accountVoluntary benefitsTime off programWellness programLet's achieve our goal together. If you are looking for a job where you can contribute actively, develop personally and professionally and make a lasting difference then this is the right place for you. As an international family business with a long-term perspective, we know that it is our around 3600 employees that are the key to our success. Let's achieve our goal together: Making people smile.Ivoclar is committed to Equal Employment Opportunity and Affirmative Action and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, sexual orientation, gender identity or any other protected characteristic. Ivoclar will not discriminate against persons because of their disability and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. We will also make reasonable accommodations during the interview and selection process.Candidates must be legally authorized to work in the United States on a permanent basis. This position is not eligible for employer-based visa sponsorship now or in the future.