Lead Conversational AI Analytics & Optimization

AT&T in Dallas, Texas is seeking a Lead Conversational AI Analytics & Optimization Manager to drive analytics across IVR and conversational platforms. You will transform complex call data, routing rules, and authentication events into actionable insights that improve self-service outcomes and overall customer experience. This role combines data science rigor with cross-functional leadership, enabling rapid optimization of voice journeys, dashboards, and executive-ready performance summaries for#J-18808-Ljbffr