Change Mgmt Analyst II***Remote USA

About the BusinessA global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.About the RoleThe Change Management Analyst (CMA) plays a key role in supporting transformation of Global Customer Operations by analyzing business needs, assessing impacts, and implementing strategies to drive employee adoption and proficiency, with a particular focus on integrating generative AI into workflows. The CMA will support the execution of organizational change initiatives as well as programs that promote a positive and purposeful employee experience. This role is under the direction of the Global Operations Director of Change Management & People Experience in partnership with stakeholders across the business to ensure change initiatives meet objectives and bring business value, while minimizing resistance and maximizing engagement.ResponsibilitiesAssess impacts of proposed changes at organizational, process, and role levelsMap stakeholders, conduct readiness assessments, and analyze feedback for risksDevelop and execute change management plans, including communication, training, and engagementCollaborate with Change Coalition roles and project/operations leaders to align activities with project timelinesMonitor adoption metrics and create leadership reportsCraft targeted, context-rich communications to clarify the purpose and operational impact of AI and technology initiativesCoordinate meetings, workshops, and focus groups to gather feedback and foster alignmentAdvise leaders on employee sentiment and adoption challengesPartner with Learning & Development to design and deliver training programsCoach managers and provide hands-on support during transitionsIdentify knowledge gaps and recommend interventionsImplement feedback mechanisms to enhance employee adoptionTrack change effectiveness, adoption rates, and engagementDocument lessons learned and best practicesTranslate insights into actionable guidance across Global Customer OperationsContribute to organizational change management capability and maturityEnsure accessibility of communications and training for all GCO employeesDesign initiatives that link organizational goals to employees' daily workEmbed employee voice through regular listening mechanismsAlign change management with inclusion, belonging, and well-being commitmentsCelebrate employee contributions during major milestonesDrive adoption through key programs and accelerate outcomes aligned with project objectivesConnect employee adoption to customer outcomes and key metrics (e.g., AI Containment, CSat, Order Automation, Revenue Influence, Employee Engagement)RequirementsBachelor's degree in organizational development, Marketing, Business Administration, Human Resources, or a related field.2-4 years of experience in change management, organizational development, or business analysisProven ability to plan and execute change management initiativesExperience supporting large-scale transformation projects or technology implementations preferredDigital and AI-fluentAbility to leverage Large Language Models (LLMs), e.g. LN Console, CoPilot, ChatGPT and other generative AI tools to accelerate analysis, create communications, synthesize feedback, and support change management activitiesStrong analytical and problem-solving abilities.Excellent written and verbal cross-cultural communication skillsAdvanced facilitation skillsKnowledge of change management methodologies (e.g., Lean-Agile Change Management, Prosci ADKAR, Kotter, or equivalent) is a plusAbility to build strong relationships and influence stakeholders at all levels.Proficient in Microsoft Office tools including PowerPoint (advanced), Word, MS Teams, Excel, Sharepoint (design, creation, maintenance)Operating HoursGlobal Customer Operations operates across multiple countries. The CMA must be able to flex across time zones and work in non-traditional business hours in relation to their home time zone.Key CompetenciesPassionate about change and peopleAI-fluent -Uses AI as a first-tool thought partner (knowing when to rely on it and when to apply human judgment), understands the language of data and how AI systems use it, and proactively identifies new AI capabilities for change adoptionLearning mindsetAdaptable and resilient in navigating organizational change and leading others through itAble to remain calm, flexible, and solution-oriented in a fast-moving, high-stakes transformation environmentAble to operate in a highly matrixed environmentAttention to detail with the ability to connect high-level strategy to day-to-day execution.Strong collaboration and facilitation skillsData-driven mindset with the ability to measure and report on change adoption and impact.Forward-thinking and change-drivenWork in a way that works for you:We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.About the business:LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.Primary Location Base Pay Range: Home based-Ohio $56,200 - $93,700. U.S. National Base Pay Range: $59,200 - $98,600. Geographic differentials may apply in some locations to better reflect local market rates.We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams herePlease read our Candidate Privacy Policy.We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.USA Job Seekers: