Customer Success Architect

Cortex XDR/XSIAM, Customer Success Architecture Your CareerLeading the Cortex Customer Success Architects that are responsible for empowering our clients to prevent successful cyberattacks as well as simplify and strengthen security processes, automate and streamline security operations and attack surface management, the team is built by highly technical professionals that work together with customers, partners, and their awesome colleagues. Without these ninjas, we will fail. And failure is not an option! Your ImpactTime to value - Provide guidance and assistance to the team to enable effective customer deployment and customization of their XDR / XSIAM platform throughout the customer lifecycle to ensure quick and successful product deployment and adoptionProduct Experts - Ensure the team acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests.Collaboration - working together with product and engineering teams ensuring our customers and partners get the most out of our productsDigital First - Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale Your ExperienceExperience with development and maintenance of scripts in Python. JavaScript or PowerShell is a plusExperience in security design and architecture, content development and workload automation.Experienced with technologies such as EDR, SIEM, SOAR, NGFW and their ecosystemsFamiliarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-cases.Familiarity with attack surface management is a plusExperience as a Security Incident Responder or SOC analyst/managerExperience in customer-facing roles is a mustAbility to work under pressure, and prioritize tasks accordinglyFluent English is a requirement. Any other language is a plusNinja uniform is a plus The TeamOur customer success team is critical to our success and mission. As leading this team, you enable our Customer Success Architect to provide support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.You’ll be involved in building and implementing the team and processes, implementing new products, transitioning from old products to new – in fact, you’ll lead the team that ensures our customers are getting value from the product they purchased. We identify technical requirements, provide guidance and assistance and drive our customers to success.