Technology Operations Analyst

Overview In this role you will support the Technology Operations function by evaluating and shaping technology initiatives, ensuring alignment with ITIL-based governance and industry benchmarks. You will act as a bridge between business and technology teams, driving process maturity and data-driven decision making. The position emphasizes governance, portfolio oversight, and continuous improvement to deliver efficient technology operations. You will collaborate with cross-functional groups to standardize practices and enable adoption of new tools, contributing to Cooley’s operational excellence and security objectives. Compensation / Benefitsmedical benefitshealth savings account (HSA)dentalvisionflexible spending accountspre-tax commuter benefits ResponsibilitiesResearch and distill complex information to support leadership decisionsSupport intake governance and prioritization of technology requestsServe as a liaison between business and technology stakeholdersValidate processes against ITIL practices and mature Change/Problem/Release managementMarket and benchmark research to inform scope and decisionsCollaborate on digitization and automation via low-code/no-code platformsDefine and optimize business processes and identify bottlenecksSupport portfolio monitoring, data reconciliation, and escalation of discrepanciesPrepare SOPs and knowledge base articles to support operationsEnable adoption of new processes and tooling with training and metricsPerform other duties as assigned Key requirements4+ direct years of experience in technology operations or supportProficiency in Microsoft Office, iManage, and firm-approved AI toolsAdvanced MS Excel and PowerPoint skillsFamiliarity with ITSM and ITIL conceptsExperience with Adobe Workfront, Microsoft Power Platform, SharePointAbility to work extended or weekend hoursBachelor’s degree preferred but not required based on textITIL Foundation certification or working knowledge (preferred)Experience with governance, portfolio management, or intake processes (preferred)Experience in legal or operations environment (preferred)Ability to travel (preferred)strong analytical and critical thinkingexcellent verbal and written communicationcross-functional collaborationITIL/ITSMIT governance and portfolio managementLow-code/no-code platforms