Education Benefit Specialist

Job DescriptionEmbry-Riddle: Celebrating 100 Years of Leadership in Aviation and AerospaceAs Embry-Riddle Aeronautical University marks its Centennial, we proudly celebrate 100 years of advancing the future of flight and aerospace education. With vibrant residential campuses in Daytona Beach, FL, and Prescott, AZ — and a Worldwide network spanning nearly 120 global locations — Embry-Riddle stands as the world’s largest aviation and aerospace university.For a century, we have led innovation in STEM education, serving more than 30,000 students around the globe. Our cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space empower the next generation of leaders to shape the future of flight, exploration, and discovery.As we launch our next century, we remain committed to excellence, innovation, and preparing graduates who will transform industries and redefine what is possible.The OpportunityReporting to the Associate Director of Student Financial Services (SFS), the Education Benefit Specialist serves as a primary financial resource for prospective, current, graduating, and former students across all Embry-Riddle Aeronautical University campuses, supporting a global student population of more than 30,000 annually.This role provides comprehensive financial counseling related to tuition, financial aid, scholarships, grants, loans, payment plans, sponsorships, and financial literacy. The Specialist plays a critical role in promoting student success, retention, and financial well-being while maintaining strong relationships with internal stakeholders, external partners, and third-party sponsors.The position requires strong knowledge of federal and state regulations (including U.S. Department of Education guidelines and FERPA), institutional policy, and Worldwide campus procedures. The Specialist independently manages complex billing and sponsorship cases, ensures compliance with regulatory and institutional requirements, and provides analytical support for third-party billing, reconciliation, and accountKey Job FunctionsThird-Party Sponsorship & Billing ManagementManage setup, maintenance, and compliance of third-party sponsorship contracts across all campusesCreate, validate, and maintain sponsor invoicing processes for approximately 16,000 sponsored students annuallyOversee flight program invoicing and related billing processes for residential programsAdminister billing and allocation of payments for major sponsors (e.g., military organizations, corporate partners, and tuition assistance programs)Review and process purchase orders and VA Chapter 31 (VRE) billing, including tuition, fees, flight charges, and bookstore materialsEnsure accurate application, auditing, and reconciliation of sponsor payments to student accountsAccount Reconciliation & Financial ControlsAssign, monitor, and audit service indicators related to sponsorships and receivables within student systemsReconcile third-party organizational accounts and resolve discrepanciesProcess organizational refunds, adjustments, and abandoned funds in accordance with policyMaintain accurate documentation and ensure compliance with institutional and regulatory requirementsSupport audit readiness through accurate financial tracking and reportingStudent Account Counseling & SupportServe as a primary point of contact for students, families, staff, and external partners regarding billing and financial inquiriesProvide financial counseling related to tuition, aid, payment options, and account balancesCommunicate proactively regarding financial responsibilities, deadlines, and documentation requirementsManage escalated inquiries via phone, email, Teams, SharePoint, and centralized inboxesCoordinate diploma holds and resolve account issues affecting student graduation clearanceSupport resolution of complex billing and enrollment-related financial impactsFinancial Reporting & Process ImprovementGenerate and maintain reports on sponsorship activity, outstanding balances, and account trendsSupport process improvements and policy updates within Student Financial ServicesContribute to system enhancements and operational efficiencies across billing platformsProvide backup support for other Third-Party Specialists as neededDeliver training and guidance to internal staff and external partners on billing processesSystems & Technical ToolsUtilize and maintain proficiency in: Campus Solutions, TouchNet, Salesforce, SharePoint, Knowledgelake, Tungsten, AI Portal, WAWF, ETA system, Flight Ops, Atrium, and Microsoft Office SuiteEnsure accurate data entry, reporting, and system integrity across multiple platformsAdditional ResponsibilitiesPerform other duties and special projects as assigned by SFS leadership, including participation in events, presentations, and university initiatives (both on-campus and virtual)Perks Await You at Embry-Riddle!Health Benefits: Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your health—because your journey to wellness should be rewarding! Buckle up for a healthier, happier you! Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26. Retirement Contributions: ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period. Generous Time Off: Generous Time Off: Relax with 18 days of personal leave in your first year. Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year’s Day. CompensationThe hourly range for this role is up to $22.00. The final offer will be based on the candidate’s skills, qualifications, and experience, as well as applicable state regulations, internal equity, and business needs, and may fall outside of the stated range.QualificationsRequired Education and Qualifications:Associate’s degree, or completion of a post-secondary program of 18+ months after high school, or equivalent relevant work experience requiredBachelor’s degree strongly preferredRequired Skills, Knowledge, And AbilitiesProficiency in Microsoft Office Suite, with advanced skills in ExcelStrong analytical, problem-solving, and critical thinking skills with demonstrated ability to work independently as a self-starterExcellent customer service orientation with strong verbal and written communication skillsStrong interpersonal skills with the ability to interact effectively with diverse internal and external stakeholdersExcellent organizational skills with the ability to manage multiple priorities in a team-oriented environmentDemonstrated willingness to share knowledge, collaborate effectively, and learn new tasks and systemsRequired Experience1–3 years of relevant work experience requiredHours Of Work / Travel RequirementsThe hours and days of work are determined by business needs and may be modified at the discretion of management. Occasional flexibility outside of standard business hours may be required to support operational needs. Travel requirements, if applicable, will be determined based on business necessity and assigned responsibilities.Application Process/requirementsTo submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number R311429. Please attach all relevant materials to your application when you apply online. Complete submissions include:Cover letter Full Resume Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process) Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday.Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions — including hiring, promotions, compensation, and other terms of employment — based on individual merit, qualifications, and abilities. Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website.Embry-Riddle is not seeking assistance from staffing or recruitment agencies. All agencies are directed to contact eraujobs@erau.edu and should not reach out to hiring managers or staff.