Senior OnBase Developer & Support Engineer
Senior OnBase Developer & Support EngineerMcKinney, TEXASHybrid role. Need Locals onlyJob SummaryWe are seeking a highly experienced Senior OnBase Developer to design, develop, and support enterprise content management (ECM) solutions using Hyland's OnBase platform. This is a hybrid development and support role requiring the candidate to handle production incidents, fulfil service requests, and deliver enhancements — all while maintaining high system availability and user satisfaction.Key ResponsibilitiesIncident Management: Investigate, troubleshoot, and resolve OnBase production incidents within defined SLA timelinesRoot Cause Analysis: Perform RCA on recurring issues and implement permanent fixes to reduce incident volumeService Requests: Analyze, estimate, and deliver OnBase enhancements and configuration changes requested by business teamsDesign and develop OnBase workflows, Unity Forms, document types, and integrationsLead and participate in OnBase upgrades, patches, and environment maintenanceCollaborate with business stakeholders to gather requirements and translate them into technical solutionsMaintain and update technical documentation including runbooks, solution designs, and change recordsCoordinate with infrastructure, DBA, and application teams during incident resolutionMentor junior team members and provide technical guidanceEnsure all changes follow ITIL-aligned change management processesRequired Skills & Qualifications10+ years of hands-on OnBase development and administration experienceProven experience in a production support or application support capacityProficiency in OnBase Workflow, Document Imaging, Unity Forms, and Reporting DashboardsStrong experience with OnBase Unity Scripts (C#/.NET)Experience with OnBase API / Integration Server for third-party integrationsSolid understanding of SQL Server — queries, stored procedures, and performance troubleshootingFamiliarity with ITIL framework — Incident, Problem, and Change ManagementExperience working with ticketing systems such as ServiceNow, Jira, or RemedyKnowledge of OnBase environment management across Dev, QA, and ProductionPreferred / Nice-to-Have SkillsHyland OnBase Certified System Administrator (OCSA) or equivalent certificationFamiliarity with Agile/Scrum or Kanban methodologies for managing support queues