Field Support Engineer (Hackensack)
Job Tittle : Field Support Engineer
Location:
Hackensack, NJWe are seeking an experienced Field Support / Desktop System Administrator to provide onsite technical support, desktop administration, hardware/software troubleshooting, and end-user support. The ideal candidate will have strong experience supporting Windows environments, laptops/desktops, peripherals, Active Directory, networking, and enterprise IT systems.
Key Responsibilities:
- Provide onsite/field technical support for desktops, laptops, printers, mobile devices, and other IT equipment.
- Install, configure, troubleshoot, and maintain Windows desktop/laptop systems.
- Perform hardware break/fix, software installation, imaging, upgrades, and device replacements.
- Administer user accounts, permissions, password resets, and group memberships using Active Directory.
- Support Microsoft 365, Outlook, Teams, OneDrive, and other enterprise applications.
- Troubleshoot LAN/WAN, Wi-Fi, VPN, TCP/IP, DNS, DHCP, and other connectivity issues.
- Deploy and manage endpoints using tools such as SCCM/MECM, Intune, or similar endpoint management platforms.
- Perform workstation imaging, OS deployment, patching, software distribution, and system upgrades.
- Manage and troubleshoot printers, scanners, docking stations, monitors, and other peripherals.
- Create, update, and track incidents and service requests using Service
- Now or other ITSM tools.
- Escalate complex infrastructure, network, security, and application issues to appropriate support teams.
- Maintain accurate hardware/software inventory and IT asset records.
- Follow ITIL, security, change-management, and incident-management processes.
- Provide VIP/Executive support when required and maintain strong customer service.
- Document troubleshooting steps, resolutions, procedures, and knowledge-base articles.