PHONE CREW
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
PHONE CREW Full time or Part time Front of the House Naples, Naples, FL, US
About the Role As a face for our restaurant and brand, our Phone Crew order takers are important for creating and maintaining positive customer interactions. The Phone Crew is responsible for assisting customers with menu selection, recommendations, and taking accurate food orders in a friendly and hospitable manner. This role effectively keeps the flow of the restaurant moving smoothly by maintaining clear communication and teamwork.
Minimum Qualifications Have excellent menu knowledge of all items
Exceptional customer service and hospitality skills
Ability to work well with others
Availability to work a variety of shifts including mornings, evenings and weekends
Ability to answer, report, and follow all supervisor instructions and directions
Preferred Qualifications Ability to multitask and prioritize in a fast-paced environment
Experience with POS systems a plus
Responsibilities Greet every customer with Riko's welcome message
Providing exceptional customer service by addressing customer inquiries and concerns in a timely and professional manner
Assist customers with menu selection and answer all questions in a respectful and patient manner
Repeat customer orders for accuracy before entering them into the Point of Sale System
Communicate with the kitchen staff to make sure orders are accurate
D uring off peak times, assist with restocking or other duties as assigned
Contributing to the overall success of the organization by meeting individual and team performance goals
Skills As a Phone Crew member, you will utilize your exceptional communication and interpersonal skills to provide top-notch customer service. You will also need to be organized and detail-oriented in order to accurately document all customer interactions. Additionally, you will need to great customers in a pleasant tone, accurately enter orders into the POS system and read back orders for confirmation.
#J-18808-Ljbffr