Operations Manager

Overview Our team has developed a robust culture of safety, professionalism and commitment to Diversity, Equity and Inclusion (DEI). We expect all team members to champion Company standards of conduct and our inclusive culture. Transdev provides a broad range of services for the client’s autonomous driving testing and development efforts. The Operations Manager acts as the Transdev operations liaison working with the client’s and Transdev employees. Evaluates and interacts with the vehicle drivers and their Operations team, to include coaching, mentoring, disciplinary, hiring, and termination as necessary. They are accountable for shift performance and compliance with processes, training, and system emergency responses. Assures coordination with other shifts and drives process improvements. Acts as an intermediary between the Senior Operations Manager and the shift Operations Supervisors. Compensation and Benefits Competitive compensation package: minimum $109,000 – maximum $123,000. Vacation: minimum of two (2) weeks Sick days: 5 days Holidays: 6 days Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Key Responsibilities Supervise the daily activity of the Operations Supervisor (OS) to ensure efficient operation of the shift Drive special projects and programs completion assigned by the Senior Operations Manager (SOM) May be assigned to attend meetings with the client to represent SOM or other functional managers Communicate clearly with the different stakeholders, both Transdev management and the client accordingly Support client’s operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communicating with internal and external stakeholders Participate in Lean/Kaizen, and other Operational Excellence initiatives Interpret metrics, find opportunities and implement actions to drive results Ensure compliance throughout the site to global process standards and work on continuous improvement initiatives Perform all vehicle driver safety evaluation ride checks, observe drivers while on route/test track, and prescribe the necessary retraining; manage and administer the performance-based pay program for all subordinate employees. Involve the SOM for managers’ evaluations Coordinate, monitor and supervise the activities of subordinates. Inform other management personnel regarding operational/personnel problems as appropriate and offer ideas toward resolution Ensure daily operation processes are conducted as expected, including assignments, start of shift egress, out of office management, pre-briefs and debriefs Respond to service problems including outages, rerouting, accidents and incidents with the goal of restoration of interrupted service and testing; support drivers in preparing accident reports including post-accident drug and alcohol testing according to policy Interact with and assist passengers as necessary Investigate and respond to unsafe location/situation reports; make recommendations and/or changes to resolve the unsafe situation Develop and schedule program work plan in accordance with specifications in conjunction with client staff; oversee daily operations and coordinate activities of program; determine priorities Maintain routine records and perform a variety of clerical work activities related to the property operation Maintain high degree of confidentiality of all information All other duties as assigned Required Education & Experience Bachelor’s degree from an accredited university or 2+ years of operations experience leading teams Preferred: Degree in Engineering, Operations, or a related field Required Knowledge, Skills and Abilities Knowledge of service area and ability to read a map/digital map directions Ability to use a computer to generate reports and schedules Ability to supervise others and make quality business decisions regarding operations Ability to read, understand, and interpret system operating rules, regulations, policies, phases and routes Good written and oral communication skills Ability to organize and perform work efficiently; strong analytical skills and attention to details Travel up to 20% of the time Must be on call and responsive for 24/7 operations Work flexible schedule/shift/work area, including weekends, nights and/or holidays including standing and walking for up to 10 hours during shifts Physical Requirements Long periods of standing, walking, and sitting Use hands to finger; handle or feel; and talk or hear; climb stairs and/or ladders Occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl Majority of work is accomplished indoors and in air conditioned or well-ventilated facilities May work in extreme heat and cold, and in damp environment with moderate noise Work is occasionally accomplished in an office or in a cubicle space equipped with a computer Must be able to occasionally lift and/or move up to 45 pounds Must use close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Pre‑Employment Requirements Must be 21 years of age All Transdev employees must satisfactorily complete a pre‑employment drug screen and background check. Safety Sensitive Positions will also be subject to a physical screening Transdev maintains a Drug Free Workplace and may require participation in a random drug screening program EEO / Drug‑Free Statement Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev maintains a drug‑free workplace. Applicants must be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.) and successfully pass a pre‑employment drug screen. If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. #J-18808-Ljbffr