Technical Analyst

Overview In this role you will be the first point of contact for client issues, diagnosing and resolving technical problems to ensure client satisfaction. You will coordinate with cross-functional teams to drive timely resolutions while maintaining professional client communication. The role blends problem-solving with workload management, including occasional weekend and after-hours support. You’ll work to understand trading workflows and network considerations to support clients effectively and uphold FlexTrade’s client-centric values. ResponsibilitiesServe as the first line of support for client-reported issuesTroubleshoot and resolve technical problems, escalating when necessaryMaintain clear and professional communication with clientsCollaborate with internal teams to drive issue resolutionParticipate in shift rotations, including occasional weekend and after-hours support Key requirementsSolid understanding of financial markets, trading, and clearing workflowsWorking knowledge of trading platforms and network infrastructureStrong verbal and written communication skillsAnalytical and proactive approach to problem-solvingAbility to remain calm and professional under pressureStrong interpersonal skills and the ability to build relationships across teamscommunicationcomposure under pressureanalytical mindsettrading platformsnetwork infrastructurefinancial markets knowledge