Application / Technical Support Analyst

Job Title: Technical Support Specialist Location: Miramar, FL Company: Vohra wound physicians is the largest wound care company in USA and been in business for 21 years. We provide services in 2800 facilities in 27 states and growing rapidly. Job Description This position involves supporting the development and implementation of our proprietary technologies used in many workflows of our internal and external customers. These include administrative portal, facility portal, and internal (proprietary) and external EMR interfaces (PCC, etc.). This position works in collaboration with IT, business stakeholders, and external customers. The primary goal is to ensure business needs are understood, defined and documented to then facilitate creation or modification of proprietary technologies. The position serves as a bridge between clinicians and IT department and strives to provide top level support with appropriate context to our internal and external customers. Tasks Provide implementation and daily technical support for “Vohra administrative portal”. Provide implementation and daily technical support for “Vohra facility portal”. Perform analysis and determine client problems while documenting issues in our ticketing system (knowledge database). Provide technical implementation and daily technical support for “PCC and Matrix Care integration” Perform QA and UAT testing of admin, facility portal, and PCC and MC systems (when needed) Collaborate with internal and external customers to collect necessary data to define and develop changes or enhancement to new and existing technologies. Provide subject matter expertise in skilled place of service, (pre) registration, case management work list, and PCC/MC. Monitor and provide reporting on systems function and end user experience Other duties and tasks as assigned Qualifications Ability to explain complex ideas to those with limited IT and systems knowledge Must have working knowledge and understanding of skilled place of service, patient registration, healthcare insurance coverage Extraordinary customer service and relationship management experience with detail oriented approach Must have ability to handle multiple customer inquiries and channels simultaneously Must have minimum of 2 years of experience in customer service, technical support and development Ability to prioritize tasks effectively and respond/resolve issues promptly Job Type: Full-time Pay: $50,000.00 - $55,000.00 per year Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule: 8 hour shift Monday to Friday Ability to Commute: Miramar, FL 33027 (Required) Work Location: Hybrid remote in Miramar, FL 33027 About Vohra Wound Physicians: Founded in 2000, Vohra Wound Physicians is the largest wound care specialty practice focused exclusively on the post-acute sector, and the premier provider and employer in wound management. The company provides bedside clinical care to hundreds of thousands of patients annually at nearly 3,000 skilled nursing facilities across 28 states as well as to patients healing at home via telemedicine. Supported by proprietary technologies and extensive, ongoing physician training, Vohra delivers results including a 21-day improvement in healing time and an 88% reduction in wound-related hospitalizations. Our mission: to improve patient outcomes and reduce hospitalizations while reducing costs for facilities and home health partners.Vohra is seeking top doctors across the nation to join our practice. Please contact us today to learn more.www.vohrahysicians.com