Enteral Admissions Customer Service Representative

See your work in a new light.At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. Inspired by lux—meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence.As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference.Schedule: Monday–Friday, 8:00 AM–5:00 PM ESTLocation: On‑site — Syracuse, NY(Work location subject to change based on business needs)See Your Work in a New LightAt LUX Infusion, we believe nutrition and infusion care deserve more light — more warmth, more clarity, and more connection. For patients beginning enteral therapy, clear communication and a seamless admissions experience can make all the difference.We’re looking for an Enteral Admissions Customer Service Representative who wants their work to mean something — someone who brings professionalism, empathy, and precision to every patient interaction, referral, and intake process.Why This Role MattersThe Enteral Admissions Customer Service Representative is the gateway to care — guiding patients, families, and referral partners through the admissions and intake process with clarity and confidence.This role plays a critical part in ensuring referrals are transitioned smoothly into active care, setting expectations, eliminating administrative barriers, and delivering a high‑quality first impression of LUX Infusion.In This Role, You’ll Contribute To Work ThatEnsures a seamless, efficient admissions process from referral through therapy startHelps patients feel supported, informed, and confident as they enter careDrives timely and accurate intake, insurance verification, and authorization workflowsStrengthens trust with referral sources through responsive, reliable admissions coordinationSupports a patient‑first, clinician‑led organization focused on continuity of careBehind every successful therapy start is an admissions experience handled with care — and this role makes that possible.What You’ll DoIn This Role, You WillServe as a central point of contact for enteral admissions and intake coordinationReceive, review, and process new patient referrals with a focus on timely conversion to active servicesManage the end‑to‑end admissions workflow, including intake, documentation collection, and order readinessCollect complete and accurate patient demographic, clinical, insurance, physician, and caregiver informationVerify insurance benefits, coverage, authorizations, and patient financial responsibilityCommunicate clearly with patients, families, and caregivers regarding the admissions process, next steps, billing, and delivery expectationsPartner with referral sources to obtain complete, compliant documentation required for admissionCoordinate closely with clinical, pharmacy, delivery, and intake teams to ensure timely care initiationTrack and follow up on pending admissions, authorizations, and missing information to prevent delays in careMaintain accurate, up‑to‑date patient records and admission status in internal systemsEnsure compliance with HIPAA and all regulatory requirements throughout the admissions processSupport quality assurance initiatives and identify opportunities to improve admissions efficiency and patient experienceWhat We’re Looking ForYou May Be a Great Fit If You BringA strong customer‑service mindset grounded in empathy and professionalismA process‑driven approach with attention to detail, especially in intake and admissions workflowsComfort working in a fast‑paced, high‑volume admissions environmentExcellent organizational and follow‑through skillsClear written and verbal communication skillsA proactive, solution‑oriented approach to removing barriers to careThe ability to manage multiple admissions cases while maintaining accuracy and timelinessRequired QualificationsOne (1)–two (2) years of customer service, intake, or admissions experienceProficient computer and data‑entry skillsStrong attention to detail and math aptitudeAbility to listen actively and communicate effectivelyComfort multitasking and making timely decisionsPreferred QualificationsHealthcare admissions, intake, or patient access experience (enteral or respiratory a plus)Understanding of insurance verification, authorizations, HCPCS codes, and payer guidelinesKnowledge of third‑party payer requirements and documentation standardsYou don’t need to check every box — we care just as much about how you support patients as your background.Why LUX InfusionAt LUX Infusion, we believe care deserves more light — more warmth, more clarity, and more connection.Here, You’ll FindPurpose‑driven work that directly impacts patient access to careA patient‑first, clinician‑led cultureSupportive, collaborative teammates across admissions, clinical, and operationsClear expectations and meaningful ownership in your roleOpportunities to grow within a healthcare organization building something meaningfulPay Range/Rate$20 - $22 USDPHYSICAL DEMANDSThe physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. If you require a reasonable accommodation during the application or interview process, please contact the LUX Infusion Talent Team at Careers@LUXInfusion.com or 954.385.7322 x 1425.While performing the duties of this position, the employee may occasionally be required to stand, walk, or sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.Other RequirementsEmployees are expected to:Participate annually in required legal and ethical compliance trainingConsistently act in compliance with LUX Infusion’s legal, ethical, and compliance policiesAdhere to all standards and procedures outlined in the LUX Infusion Compliance ManualRefrain from any behavior that could be considered unethical or unlawfulEXPECTATIONS FOR ALL EMPLOYEESAll LUX Infusion team members are expected to support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm. This includes placing patients first, working collaboratively with a “stacked‑hands” mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement.GENERAL INFORMATIONThe statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required.This role operates in a fast‑paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate.Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion’s services for individuals with disabilities, including patients, visitors, employees, or others.LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.