Onboarding Specialist

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.Are you passionate about creating a tremendous customer experience, and do you love finding faster/more efficient ways of doing things? Are you seeking a career that allows you to develop in one of the world’s fastest growing companies, and to have a tremendous impact on that growth? Compass is looking for passionate, driven professionals, with tremendous people skills to join our Onboarding Operations team.The Onboarding Operations team is responsible for welcoming new agents to Compass. We work with agents prior to joining our brokerage, conduct their onboarding, and ensure that they transition seamlessly over to their local market’s support teams. It’s our job to make sure every agent feels special, well supported, warmly welcomed, and as if they’ve finally found their place in the world at Compass.Please note: this role is 100% in-office.At Compass You WillConduct day 1 onboarding for licensed team members and standard GCI principal agents Ensure account set-up and all preboarding steps are completed for each onboardingLiaise with local AEM team, Renewals, SGMs, Support, regarding onboarding detailsComplete onboarding follow up with key stakeholdersSupport future optimization of centralized agent onboarding processesLiaise with regional AEMs to surface, document, and maintain regionally nuanced processes80% conducting agent onboarding activities for licensed team members (LTM) and principals10% Onboarding administrative tasks10% support onboarding process optimization (project/workstream based)What We're Looking ForFlexible and adaptable, with proven track record of being #SolutionsDrivenAbility to manage multiple priorities and projects simultaneouslyAbility to follow instruction and documented SOPs in order to manage daily tasksProactive communicator with strong customer service skillsHighly organized with strong attention to detail2+ years experience in a training, onboarding, or account management rolePrevious experience in a remote role a plusB.A. or B.S. degreeImpeccable attention to detail and problem-solving skillsTeam player adept at collaborating with othersSelf-starter attitude and ability to exercise judgment and problem-solve with minimal supervisionContinuous desire to improve existing processes and develop creative solutionsExceptional written and verbal communication1-2 years of start-up, technology, marketing or real estate experience a plusCompensation: The hourly pay range for this position is $27 - $30 per hour; however, the base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.Perks That You Need To Know AboutParticipation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.Do your best work, be your authentic self.At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.Notice for California ApplicantsLos Angeles County Fair Chance Notice