Operations Manager

Job Title: Operations Manager Department: Operations Reports To: Owners FLSA Status: Exempt Employment Status: Full-Time, Regular Location: Tampa, FL Company Description Elite Building Solutions began as a necessity that has grown into a dream come true. With over two decades of experience in the single-family, new construction cabinet business, our founders, Jason Chaloux and Steve Dvorak, formed Elite when a national cabinet manufacturer ceased production. Elite stepped in to fill the gap of customers being left without products to complete sold homes. Refusing to tarnish the cherished relationships they had spent decades building or leaving their customers deserted, Jason and Steve joined forces without hesitation. Elite Building Solutions was established in early 2022 and continues to provide exemplary service while striving to exceed our customers’ expectations. We offer peace of mind by delivering high quality products, at a fair price, ON TIME AND COMPLETE. What we /commit to our customers is cabinet packages are 100% homeowner ready at the end of each scheduled installation. We are a people first company and strive to exemplify our core values of honesty, integrity and respect. Benefits include medical, dental, vision, life Insurance, 401K with match, STD, LTD, and ancillary benefits with paid holidays and generous PTO. Position Summary: The Operations Manager is responsible for overseeing all field and logistical operations for a cabinet distribution business, ensuring projects are executed efficiently, safely, and in alignment with quality standards. This role manages the Logistics & Warehouse Manager, Field Supervisors, and all Service Technicians. The Director of Operations plays a key role in improving workflows, enforcing performance standards, and ensuring adequate coverage and support across all service and delivery teams. Pay: · Competitive Base rate · Quarterly bonus potential · Annual company trip/event Key Responsibilities: Leadership & Oversight Directly manage and support the Logistics and Warehouse Manager, Field Supervisors, and Service Technicians. Monitor daily operations across delivery, installation, and service workflows to ensure smooth execution and minimal delays. Ensure teams are properly staffed and trained to meet fluctuating workload demands. Operational Excellence Evaluate and continuously improve operational systems, procedures, and policies. Perform regular audits and field evaluations to ensure installation and service meet company quality standards. Identify and correct inefficiencies or issues related to field execution, warehouse operations, or logistics. Scheduling & Coverage Step in to assist or reallocate resources during high-volume periods, absences, or emergencies. Provide real-time support to field crews and warehouse staff as issues arise. Communication & Coordination Collaborate with Sales, Design, Order Prep, and Customer Service teams to ensure alignment across departments. Maintain open lines of communication with builder clients and homeowners regarding service timelines and quality concerns when necessary. Ensure internal communication systems (e.g., BuilderTrend, Slack, CRM tools) are effectively used to track and resolve field activities. Performance Management Conduct performance reviews and provide coaching, feedback, and development opportunities to direct reports. Set clear expectations and accountability standards for field performance, professionalism, and communication. Support hiring, training, and onboarding of new operations staff. Qualifications: 3–5 years of experience in operations management, field services, or logistics, preferably within the construction or cabinetry industry. Strong knowledge of cabinet installation, warehouse practices, and field service coordination. Proven leadership and team development skills. Ability to manage competing priorities in a high-volume, customer-facing environment. Proficiency with BuilderTrend, QuickBooks, Microsoft Office Suite, and logistics/CRM platforms. Excellent communication, troubleshooting, and decision-making abilities. Key Competencies: Team leadership and staff development Operational planning and execution Field service oversight and auditing Logistics and warehouse coordination Cross-departmental collaboration Adaptability and crisis response Job Type: Full-time Pay: $70,000.00 - $100,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Work Location: In person