Customer Service Representative

Customer Order Representative (Manufacturing Environment)📍 Germantown, WI - Local Candidates Only💰 $22–$28/hour | Contract (Potential to Convert)🕒 Full-Time | Day Shift (Flexible Start: ~8:00–4:30)About the OpportunityWe’re supporting a well-established, growth-oriented manufacturing organization serving OEM customers across multiple industries. Due to several team members currently on extended leave, there is an immediate need for a Customer Order Representative to step in and support a high-volume, fast-paced environment.This role offers strong potential for long-term conversion depending on business needs and performance.What You’ll Be DoingServe as the primary point of contact for assigned customersProcess and manage orders across EDI, email, portals, phone, and other channelsHandle expedites, order changes, and urgent “line-down” scenariosCoordinate with internal teams (materials, scheduling, logistics) to confirm availability and delivery timelinesReview and resolve order exceptions, discrepancies, and customer inquiriesMaintain accurate data including pricing, forecasts, and order acknowledgementsSupport RMA processing, sample orders, and customer system interactionsWhat They’re Looking ForMust-Have:2+ years of customer service or inside sales experience (B2B or manufacturing environment preferred)Experience managing high-volume order entry across multiple channelsStrong communication skills with the ability to stay composed under pressureDetail-oriented with strong organization and follow-throughPreferred:Experience working within an ERP system (e.g., SyteLine or similar)Exposure to manufacturing, supply chain, or production-driven environmentsFamiliarity with EDI, scheduling, and logistics coordinationWho This Role Fits BestYou thrive in a fast-paced, deadline-driven environmentYou enjoy being the go-to problem solver for both customers and internal teamsYou bring a calm, professional approach to urgency and competing prioritiesYou take ownership and follow through on commitmentsWhy This Role Stands OutImmediate opportunity with a stable and growing manufacturerExposure to complex customer operations and supply chain dynamicsCollaborative, team-oriented environmentStrong potential for long-term opportunityApply TodayIf you’re a customer-focused professional looking for a dynamic, fast-paced role—apply today to learn more.