Contract Sales Project Representative

At Phillip Jeffries, we believe beautiful design begins with passion, integrity, and connection. What started in 1976 as a small family business with just ten grasscloths in a New Jersey garage has grown into a global luxury brand offering more than 1,000 wallcoverings to designers and architects around the world. Through decades of growth, our values remain the foundation of everything we do. We are committed to craftsmanship, creativity, and delivering exceptional experiences at every touchpoint.If you’re inspired by thoughtful design, meaningful relationships, and being part of a team that’s shaping extraordinary interiors, we invite you to apply for the Contract Sales Project Representative. In this role, you will provide essential support to the sales team and clients working on commercial projects, helping to enhance the team's ability to meet sales targets and improve the overall customer purchasing experience. This position is fully remote and based in your home office reporting to the Assistant Sales Support Manager, ContractWhat You’ll Be DoingCustomer Experience & Sales SupportCultivate and maintain strong relationships with top designers, luxury showrooms, and sales teams, delivering exceptional serviceProvide expert product knowledge to assist clients confidently and accuratelyHandle inquiries, troubleshoot issues, and resolve concerns for designers, architects, and installersManage orders, coordinate shipments, and track logistics to ensure timely deliveryProcess payments, create packing lists, and handle returns or replacements efficientlyPerform meticulous data entry and ensure accurate CRM documentationAssist clients with web account setup, order processing, and pricing quotesIdentify cross-selling opportunities and make proactive outbound calls for sales follow-upsAct as the main connection of support to Phillip Jeffries HQ for assigned territories, including the contract sales team, dual reps, and partner showroomsCoordinate sample orders for assigned territories while reps are on the roadReview client contracts to ensure the requested product aligns with requirementsFoster a collaborative team environment, offering support to colleagues and departmentsPipeline & Project ManagementCollaborate with sales reps and clients to align on project timelines, goals, and executionManage the full project life cycle, ensuring deadlines for approvals, meetings, and onsite needs are metServe as the liaison between departments, tracking progress, updating CRM records, and resolving potential issues proactivelyMaintain organized project documentation, ensuring all necessary details are available in CRM and Contract FoldersProvide proactive follow-up on quotes before expiration and ensure accurate pricing coordinationRegularly communicate with sales reps to review and update project statusesWhat You Bring to the TableLocation preference Chicago, IL area or availability to work from 8:30 AM–5:30 PM CSTMinimum of 1 year of experience in a customer service or sales support roleAbility to build strong relationships with sales representatives and clientsExceptional communication skills, both written and verbal, with an outstanding phone mannerDemonstrated ability to multitask and effectively prioritize tasks in a fast-paced environmentProactive problem-solving approach, utilizing analytical skills to identify and resolve issues efficientlyExcellent time management and follow-up abilitiesProficient computer skills, including data management, Microsoft Word, and ExcelThe Phillip Jeffries ExperienceAt Phillip Jeffries, we believe exceptional work deserves exceptional care. Our commitment to creating a more beautiful world extends to how we support our team, offering thoughtfully designed benefits and meaningful perks that reflect our appreciation for your talent and time.Your Compensation JourneyCompetitive hourly rate ranging from $29.00 to $31.73., based on your experience in customer service and sales supported based rolesSales Support Quarterly Bonus PlanAnnual bonus opportunity to reward your performanceCost of Living increases that honor your growth and commitmentGenerous retirement plan with an automatic company contribution of approximately 10 percent with no employee match requiredHealth Benefits That Take Care of You Comprehensive medical coverage with employee premiums as low as $40 per monthCoverage options for spouse, domestic partner, civil union partner, and familyHealth Reimbursement Account (HRA) to offset medical expensesPrescription, dental, and vision coverage to support whole-person wellnessFlexible Spending Accounts (FSAs) for healthcare and dependent careEmployee Assistance Program that supports your mental, financial, and physical well-beingPet insurance for your four-legged companionsTime to Recharge16 paid personal days each year to relax, recharge, or travelPaid holidays including New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, Christmas Day, and New Year’s EveAdditional paid time off during our annual company closure between Christmas and New Year’sEarn extra paid time off by completing your annual wellness physicalUp to three paid days each year to give back through volunteer workCareer ElevationStructured onboarding with clear 30, 60, and 90-day milestones and continued training for long-term successPerks at WorkExclusive employee discount on Phillip Jeffries wallcoverings to elevate your homeAccess to Working Advantage with discounts on travel, entertainment, and everyday purchasesPhillip Jeffries is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.