Senior Claims Analyst - Allied Health Professional Liability

Sr Claims Analyst FL - CV08DEWe're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.The Global Financial Lines Senior Claims Analyst - Allied Health Professional Liability manages complex primary and excess financial lines claims under claims-made policies. This role applies strong technical expertise and sound judgment to evaluate, manage, and resolve claims in accordance with company standards and regulatory requirements.Job duties include:Claim File ManagementPlan, recommend, reserve, and execute file strategies including investigation, valuation, disposition, and settlement of assigned claims of low to moderate exposure and/or complexity, in a manner consistent with corporate claim settlement policies and procedures, and statutory, regulatory and ethics requirementsAppropriately escalate matters to Team Lead/management per escalation protocolsIndependently draft and issue timely reservation of rights letters on all files and independently draft denials for management reviewProperly assesses the exposure of assigned claims. Plan and organize, establish priorities, anticipate issues, determine realistic completion dates, know and communicate the status of assignments, appropriately manage vendorsDemonstrate increasing ability and continued development with respect to appropriately interpreting and applying financial lines insurance coverage concepts, including how to trigger other insurance when indicatedDemonstrate development regarding technical and jurisdictional expertiseMaintain current knowledge of claim loss cost management initiatives, and utilize them appropriately and in a manner consistent with company practices and proceduresIdentify and properly utilize mitigation, subrogation, and other recovery opportunitiesCustomer ServiceMaintain dedication to meeting or exceeding expectations and requirements of internal and external customersObtain first-hand customer information; use it for improvements in products and servicesEstablish and maintain effective relationships with customers, gaining their trust and respect. Demonstrate diplomacy and tact to effectively avoid or diffuse high-tension situations.Business Acumen and Technical ExpertiseUtilize verbal and numerical critical thinking skills to gather information, apply sound reasoning, and draw appropriate conclusions; make sound decisions based upon mixture of analysis, experience, and judgment.Accurately resolve coverage and compensability issues.Demonstrated experience investigating, evaluating, and successfully negotiating/mediating claims to appropriate disposition.Possess superior analytical and critical thinking skills.Excellent time management abilitiesPossess the technical knowledge to properly reserve claimsProperly apply statutory laws and regulations of applicable jurisdictionDemonstrate advanced expertise to utilize claim management practices to effectively manage loss costsContribute to loss cost management by recognizing potential for Subrogation and Special InvestigationTeamwork and Team BuildingSupport and help create a team environment that celebrates diversity and InclusionSupport and assist in building a high performing team with diverse characteristics, where individual differences are valuedBuild appropriate rapport and constructive and effective relationships with people inside and outside the organizationThis position will handle files in more than one claims systemsQualificationsCollege degree required, J.D. strongly preferredAt least two to three years of successful relevant experience handling third-party professional liability claims or litigation, with a career history of increasing responsibilityExperience handling allied health or medical malpractice matters strongly preferredTechnical expertise in managing claimsSelf-starter, resourceful and independentAbility to work in a fast-paced environment and ability to prioritize workOutside the box thinking to negotiate creative resolutionsStrong computer proficiency in utilizing software programs, knowledge of ECOS claim system a plusStrong communication skills, oral, written, collaboration and negotiationExcellent time management and organizational skillsSuperior customer service skillsAdept at managing conflict as an opportunity to listen and share information while negotiating a win/win outcome that supports The Hartford's and the insured's best interestsState adjusting licenses will be required; a plus if already obtainedProficiency in using Microsoft Word and ExcelOperate under the mindset of The Hartford's Behaviors: be courageous, break through, and better the experienceThis role can have a Hybrid or Remote work arrangement.? Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Lake Mary, FL, Phoenix, AZ, Naperville, IL, Alpharetta, GA) will have the expectation of working in an office 3 days a week (Tuesday through Thursday).? ?Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.CompensationThe listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:$108,800 - $163,200Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age