Emulation Field Support Engineer

Key Responsibilities Provide lifecycle hardware support for Siemens EDA emulation systems, including installation, service, upgrades, and end‑of‑life activities Diagnose and resolve complex hardware issues to restore system availability and minimize customer impact Perform incident response , root cause analysis , and problem management for Emulator/ProFPGA and Veloce product‑line issues Conduct onsite and remote hardware support at customer locations, Siemens offices, and home‑based dispatch as required Carry out customer site surveys to validate electrical, environmental, and infrastructure readiness prior to system installation Execute full system installations: unboxing, rack‑and‑stack, cabling, assembly, software loading, and initial checkout testing Collaborate with cross‑functional teams to support issue resolution, product reliability improvements, and operational excellence initiatives Manage disposition of failed hardware, maintain spare parts inventory, and ensure accurate tracking in internal systems Collect and report operational data to support global monitoring, reliability analysis, and continuous improvement efforts Provide basic IT and system administration support as needed to maintain operational continuity Serve as the hardware technical representative, delivering proactive onsite support at domestic and international end‑user locations Qualifications Bachelor’s degree in electronic or software engineering, or equivalent experience Experience troubleshooting and repairing complex electronics hardware Experience with Linux OS and Microsoft Windows Experience with high‑speed serial data technology and systems Strong technical communication and analytical problem‑solving skills, and ability to work in team environments Ability to follow written and verbal technical directions Experience handling electronics parts (grounding procedures, etc.) Direct customer interaction experience Knowledge of server and network technology (highly desired) Valid driver’s license and flexibility to travel on short notice Capacity to work in remote customer locations and coordinate with multidisciplinary teams Physical strength to move 50–70 pounds, and the ability to stand and work in awkward positions for long periods in a lab/datacenter environment Hands‑on experience with monitoring and automation tools Proficiency in performance tuning and system observability across hybrid environments Working knowledge of networking fundamentals (DNS, DHCP, VPN, TCP/IP) Strong analytical, communication, and troubleshooting skills Data center ops knowledge is important Preferred Skills Experience with emulation hardware support and emulation technologies Handling of electronic and electrical equipment (important) Familiarity with enterprise security standards and compliance‑driven operations Familiarity with safety standards (a plus) Understanding of security and compliance frameworks (ISO, NIST, SOC2) Passion for automation, self‑healing infrastructure, and continuous improvement Export Control This position is subject to U.S. export control requirements under the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). Employment is contingent on verifying U.S. Person status or obtaining any necessary export license. Why us? Working at Siemens Software offers flexibility—choose between working at home and at the office depending on your role. You’ll enjoy benefits and rewards you’d expect from a world leader in industrial software. You’ll Benefit From Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html The pay range for this position is $90,000 – $162,000 annually with a target incentive of 3 – 5 % of the base salary. The actual wage offered may vary based on budget, candidate experience, knowledge, skills, qualifications, and geographic location. Equal Employment Opportunity Statement Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, disability, marital status, pregnancy, genetic information, sexual orientation, gender expression or identity, veteran status, or any other category protected by federal, state or local law. Reasonable Accommodations If you require a reasonable accommodation in the job application, interview, or selection process, please fill out the accommodations form by clicking on the following link: Accommodation for disability form. If you are unable to complete the form, you can contact our AskHR team at 1-866-743-6367. Pay Transparency Siemens follows Pay Transparency laws. California Privacy Notice California residents have the right to receive additional notices about their personal information. To learn more, click here. Criminal History Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws. Location Fremont, California, United States of America #J-18808-Ljbffr