Restaurant Supervisor/Front of House Shift Lead

OverviewThis document outlines the key responsibilities and expectations for the Restaurant Supervisor/Front of House (FOH) Shift Lead during closing shifts at The View at Colony West. The Restaurant Supervisor/FOH Shift Lead serves as the acting manager on duty (MOD) responsible for maintaining service standards, team accountability, cleanliness, guest satisfaction, and closing procedures.Leadership & Communication* Serve as the point of contact for all FOH staff and guests during the shift.* Complete Line up with BOH (back of house) and FOH team reviewing any features, 86 items, etc.* Maintain clear and professional communication with BOH leadership, especially chef and kitchen staff.* Lead by example-demonstrate proper service standards, professionalism, and guest engagement.* Ensure all staff are aware of closing duties and assignments before the start of closing procedures.* Communicate any issues that happened during the shift with Bob Markoe and Jalisa Hamilton.Guest Service & Experience* Walk the dining room, bar, and patio consistently throughout the evening to monitor guest satisfaction.* Address guest concerns promptly and professionally.* Ensure tables are greeted, serviced, and turned efficiently.* Monitor and support servers with table maintenance, bussing, and final check presentation.Staff Management & Oversight* Assign closing side-work duties to servers, bartenders, and hosts.* Verify all side-work has been properly completed before releasing staff.* Conduct end-of-shift check-ins to ensure staff are leaving the workspace organized and clean.* Ensure Closing Checklist are being followed by all staff members.Financial & POS Responsibilities* Verify that all Z's are closed.* Ensure no open checks remain in the POS system before closing.* Make sure all servers and bartenders complete drops, and management is emailed and made aware of any short drops (Kandace, Bobby, Jalisa).Facility & Cleanliness Standards* Inspect all FOH areas (dining room, bar, patio, host stand, restrooms) for cleanliness and reset.* Ensure all lights, TVs, and music are turned off according to closing protocol.* Verify trash and recycling have been taken out and all floors swept and mopped.* Confirm all doors are locked and alarm systems set.Reporting & Follow-Up* Communicate any incidents or notable events to Bobby Markoe and Jalisa Hamilton via text or email before end of night.* Note any inventory shortages or items needing restock for the following day.Professional Standards* Arrive on time and maintain a clean, professional appearance.* Uphold The View's values of Hospitality, Teamwork, and Consistency.* Maintain a calm and positive demeanor under pressure.* Foster a closing environment that is efficient, respectful, and team-oriented.