National Case Support Specialist

Job TypeFull-timeDescriptionThe National Case Coverage Specialist provides field-based clinical and technical support for the SPRINT® PNS System across the United States. This role functions in collaboration with the Director of National Accounts, delivering case coverage, physician and staff education, Independent Account launch and new/expansion territory launch support.This position ensures physicians and their teams receive high-quality procedural and therapy support, enabling safe and effective delivery of SPRINT therapy while expanding access for patients nationwide. This position includes support of patients before, during and following therapy with SPRINT.The National Case Coverage Specialist plays a critical role in supporting new account activation, territory expansion, and case coverage needs in markets without dedicated local representation, gaps in local support including territory vacancies, PTO, leave coverage, and periods of increased procedural demand.ResponsibilitiesProvide procedure (in-person and remote) support for SPRINT® PNS Ensure consistent delivery of SPRINT clinical best practices Travel to accounts nationwide to provide case coverage when local support is unavailable or in markets without dedicated local representationSupport new account onboarding and case support in collaboration with the Director of National Accounts Collaborate with territory leadership to support rapid adoption of SPRINT therapyProvide hands-on training for physicians, advanced practice providers, and clinical staff with the goal of independent account delivery of SPRINT therapy Deliver training to healthcare providers on:SPRINT therapy fundamentalsPatient selectionProcedural workflowTroubleshootingServe as a clinical resource for health care providers adopting SPRINT therapySupport patient pre-education and follow-up support to ensure continuity of care throughout the SPRINT therapy periodSupport patient experience initiatives when neededAssist Director and SPRcare to ensure new provider account set-up execution Assist with Purchase Order Collection Ensure proper inventory at Independent Accounts or accounts with commercial stocking May accompany Director or Sales Leadership on sales calls May provide training and support to new field clinical specialists/case support specialistsAssist in creating/managing leads, contacts, and accounts in SFDC Assist in the development, distribution, and key reporting metrics of email campaigns Must keep all credentialing requirements current Performs other related duties as assigned.Complies with all aspects of the Corporate Compliance ProgramSubmits product complaints in accordance with company proceduresRequirementsKNOWLEDGE AND SKILL REQUIREMENTSExperience, Competencies, Education:Bachelor’s degree in healthcare, clinical science, or related fieldMedical device clinical support experienceExperience supporting interventional pain, neuromodulation, or implantable therapiesExperience working in procedural environments (OR, ASC, or procedure suites)Ability to travel extensivelyKey CompetenciesStrong clinical and procedural knowledgeAbility to adapt quickly in new clinical environmentsExcellent communication and physician relationship skillsHigh level of professionalism and clinical credibilitySelf-directed with strong problem-solving skillsWORKING CONDITIONSAbility to work collaboratively and independently to get the job done.Extensive travel required (75%)Ability to support accounts across multiple regions in the United StatesFlexibility to respond to short-notice case coverage needsSPR is a multi-state employer so the salary range may increase or decrease depending on location. Compensation will be commensurate with level of experience and training and pertinent education among other relevant business needs. This position is eligible for both annual company bonus and variable compensation based on territory and company performance.Benefits eligible team members will be offered competitive and affordable benefits such as medical, dental, vision, short- and long-term disability insurances, life insurance, 401k matching, paid time off, holiday pay, and wellness activities.