Administrative Assistant

Job Summary: The Family Place is seeking a highly organized and detail-oriented Administrative Assistant to support our program participants and team. The ideal candidate will provide exceptional customer service, receptionist tasks, and program support, and play a key role in the functioning and effectiveness of The Family Place. This position is Monday-Friday from 8:00 am to 5:00 pm and requires the ability to arrive on time daily to greet families dropping off children. The Family Place strives to be a supportive environment and to continue to learn about and practice skills related to diversity, equity, and inclusion. We are committed to providing a safe space for our staff, board, clients, families, and community members and encourage a culture which holds us accountable without judgement. We are actively mindful of our practices and materials to ensure they are inclusiveand welcome feedback to continue this important work. It is our goal that all families have access to individualized resources and communication needed to provide services in the best ways possible. To learn more, visit the-family-place.org. Responsibilities Customer Service (50%) · Arrive by 8:00 am daily to open office and greet families dropping off for early childhood education. · Greet all visitors politely and professionally. Determine the nature of their business and contact the appropriate staff person to assist them. · Answer telephone, screen calls, provide resource and referral information, transfer or take messages. · Serve as an onsite safety representative and resource for point-of-service requests · Pick up the daily mail, date stamp, scan and distribute to staff mailboxes · Monitor the environment and ensure it is safe, clean, and presentable · Assist in maintaining office equipment (copier, postage machine, etc.) · Provide support for staff on photocopy, correspondence, and mailing jobs Program Coordination (20%) · Coordinate resource materials for the agency, ordering and updating as necessary. · Register and track participants for classes and workshops. · Assist with managing forms (physical and electronic), including intake forms, resource, and referral forms, and more for various direct service teams. File and track forms for reporting purposes. · Database entry in various platforms as requested. · Provide project assistance to program staff to help them prepare for classes, workshops and special events. · Maintain and manage brochures, resources, and bulletin boards for clients. Communications Coordination (20%) · Assist with website updates in coordination with Development Team. · Create program flyers and outreach materials for program staff following branding guidelines in a graphic platform such as Canva or Adobe. · Manage social media content including developing a content calendar and posting in coordination with the Development Team. · Perform other duties as assigned. Requirements: Education and Experience · 2+ years’ experience in a professional office setting · 2+ years using computer applications including spreadsheets and word processing · 1+ years experience and/or education creating flyers, social media posts and/or website pages · Experience in a human services or education setting (preferred) Skills and Knowledge · The ability to lift at least 25lbs. · Highly organized and efficient. · Proficient with using software like Microsoft Office/Microsoft 0365 or equivalent · Able to establish and maintain strong working relationships · Able to provide consistent, high-quality customer service to a diverse array of people Job Type: Full-time Benefits: 401(k) Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Paid time off Parental leave Professional development assistance Vision insurance Schedule: 8 hour shift Monday to Friday Ability to Commute: Norwich, VT 05055 (Required) Work Location: In person