Growth Customer Success Manager

What is RhythmRhythm helps associations and non‐profits deliver an exceptional online experience to their constituents. Members, event attendees, learners, sponsors, donors, and more all use Rhythm. It's a lofty goal for organization staff who are far too often hamstrung by software instead of empowered by it. As constituent expectations evolve to meet a digital‐first world, more and more organizations are looking for a technology partner that can help them meet that demand. (That's us.)About our Growth Customer Success ManagerThe Growth Customer Success Manager (Growth CSM) is responsible for ensuring customers achieve measurable value from Rhythm's platform while identifying opportunities for deeper adoption and long‐term growth.The Growth CSM Ensures CustomersSuccessfully adopt the platformProgress toward defined business outcomesRemain healthy and engaged throughout the lifecycleAre positioned for renewal and expansionWhile this role does not close revenue transactions directly, it plays a critical role in enabling growth by ensuring customers achieve outcomes that justify continued investment and expansion.The Growth CSM Operates At The Intersection OfCustomer value realizationProduct adoptionRetention and expansion enablementAt Rhythm, Growth Customer Success MeansDriving measurable adoption and product valueTurning healthy customers into expansion opportunitiesEnsuring customers reach renewal with a clear record of successLeveraging playbooks, frameworks, and data to manage customers effectivelyGrowth is created through consistent value delivery—not reactive support.In this role, you'll get to:• Manage and grow a portfolio of customers• Manage a portfolio of Tier 2 customers• Develop strong relationships with key customer stakeholders• Serve as a trusted advisor guiding customers toward successDrive customer success planning and value realizationTranslate customer goals into structured Success PlansDefine milestones and measurable outcomesTrack progress toward customer objectivesDrive product adoption and engagementFacilitate cadence calls aligned with the customer engagement modelMonitor product usage and adoption trendsIdentify gaps preventing customers from realizing valueMonitor health and proactively manage riskTrack Key Health Signals IncludingProduct usageCustomer engagementSupport interactionsCustomer sentimentIdentify risks early and implement mitigation strategies when signals appear.Identify expansion opportunitiesAlthough Growth CSMs do not close revenue transactions, they play a critical role in enabling growth by:Identifying expansion signals based on usage and maturitySurfacing opportunities to Sales and Renewals teamsHelping customers understand additional value available through RhythmPartner cross‐functionally to deliver great experiencesWork Closely WithProductSupportProfessional ServicesSales and RenewalsWe're looking for people whoHave 3–6 years of experience in Customer Success, Account Management, or ConsultingHave experience managing mid‐market or growth‐stage customer portfoliosHave experience owning and growing customer relationships in retention or quota‐influenced rolesAre comfortable identifying expansion signals and collaborating with revenue teamsExperience in SaaS platforms serving associations, nonprofits, or ERP‐adjacent markets is a strong plusSuccessful candidates will alsoForecast retention risk and execute mitigation strategiesDemonstrate strong curiosity and critical thinkingBe highly organized and detail orientedCommunicate confidently with both technical and executive audiencesThrive in remote, autonomous environmentsBe motivated by helping mission‐driven organizations succeedThe tools in your tech stackApple (Mac)Google SuiteSlackHubSpot CRM + Sales HubZendeskJiraAsanaZoomCalendlyLoomThe perks of being on the Rhythm teamRemote work: We believe our team members can make an impact from anywhere with a stable internet connection, so we are fully and permanently remote.Healthcare: Keeping our team healthy is one of our top priorities, so employees have access to medical, dental, and vision for themselves and their dependents.Unlimited vacation: There's more to life than work, so we want our team to take time off to recharge, have fun, and take care of personal needs.Financial well‐being: In addition to transparent and equitable pay, we offer employees the opportunity to participate in a 401K.Ongoing learning: The team at Rhythm is a curious bunch. That's why we have ongoing learning opportunities like office hours, online courses, and industry conferences.World‐class team: If you look around at our team, you'll see a diverse group of helpers, innovators, and creators who love making a difference. Every day, we show up for each other and our customers.What your compensation will look likeCash compensation range: $95,000 – $125,000#J-18808-Ljbffr