Financial Administrative Representative @ Non-Clinical

Job Title: Financial Administrative RepresentativeLocation: Los Angeles, CA 90017Duration: 13 WeeksPay Rate: $26 an hourShift: 5:00 PM - 1:30 AM with rotating weekendsPosition SummaryThe Emergency Financial Representative is responsible for managing patient financial processes in the Emergency Department. This includes insurance verification, patient financial counseling, and point-of-service (POS) collections. The role ensures accurate registration, maximizes reimbursement, and supports patients in understanding their financial responsibilities and available assistance programs.Key responsibilities include:Verifying insurance eligibility, benefits, and coverage requirements Collecting upfront payments and setting up payment arrangements Assisting patients with financial assistance programs (e.g., Medi-Cal, Uncompensated Care, Hospital Presumptive Eligibility) Ensuring accurate and timely patient registration and documentation Meeting productivity and performance KPIs Supporting patients after medical screening, regardless of ability to pay Key Skills & CompetenciesStrong understanding of healthcare financial processes and insurance systems Knowledge of EMTALA regulations and HIPAA compliance Excellent communication and interpersonal skills Strong mathematical and analytical abilities High attention to detail and organizational skills Ability to multitask in a fast-paced, high-pressure environment Proficiency in MS Office and typing speed of 45+ WPM Ability to work independently and make sound decisions Bilingual skills preferred Education & ExperienceHigh School Diploma or equivalent (required) Minimum 2 years of experience in: Medical billing / hospital registration Insurance verification Knowledge of: Medi-Cal, Medicare, Covered California Hospital Presumptive Eligibility (HPE) Uncompensated Care Programs Familiarity with medical terminology Certifications: Non-Violent Crisis Intervention (within 3 months) LA City Fire Card (within 2 weeks, if applicable) Preferred:Continuing education in Finance, Accounting, or Business Administration Core ResponsibilitiesPatient Registration & Financial CounselingComplete accurate and timely patient registrations Verify insurance and document eligibility details Educate patients on financial responsibility and coverage Ensure all required forms and consents are completed Collections & Revenue CyclePerform POS collections and secure patient payments Establish payment plans when full payment is not possible Meet department collection targets Use estimation tools to calculate patient liability Financial Assistance ProgramsScreen uninsured patients for eligibility (HPE, Medi-Cal, etc.) Assist with application completion and documentation Coordinate with eligibility vendors and internal teams Compliance & AccuracyMaintain HIPAA compliance and patient confidentiality Ensure 95%+ registration accuracy Avoid duplicate records and ensure proper documentation Productivity & TimelinessComplete 20-30+ registrations per shift Finalize registration within 30 minutes post medical screening Follow up on accounts within 1-2 days post-discharge Customer ServiceProvide compassionate, patient-first service Communicate clearly with patients, staff, and providers Maintain professionalism and teamwork at all times Administrative DutiesMaintain records, scan documents, and update systems Handle cash collections securely and accurately Assist with reports and workflow improvements Flexibility & Team SupportAdapt to changing departmental needs Support team members and assist during high patient volume Participate in training and continuous improvement initiatives Performance ExpectationsAchieve high accuracy (=95%) in registrations Meet collection benchmarks: 75% of insured patient liabilities 33% of self-pay accounts Maintain productivity targets and documentation standards Personal AttributesStrong communication and interpersonal skills Detail-oriented and highly organized Ability to work under pressure Professional, dependable, and punctual Strong problem-solving and decision-making abilities Customer Service ValuesTreat all individuals with respect, dignity, and compassion Maintain confidentiality and professionalism Communicate openly and constructively Promote a safe, clean, and supportive environment